--- title: Call Center Representative at Smartly Technologies description: Call Center Representative at Smartly Technologies Location: Georgia — 100% Remote Job Type: Full Time Salary: $45,500 - $52,500 per year About The Opportunity Smartly Technologies is seeking a Call C --- # Call Center Representative **Company:** Smartly Technologies **Location:** Georgia **Posted:** 2026-08-23 **Apply by:** 2026-10-07 [Apply / View original posting](https://www.linkedin.com/jobs/view/4455809517) ## Job description Call Center Representative at Smartly Technologies Location: Georgia — 100% Remote Job Type: Full Time Salary: $45,500 - $52,500 per year About The Opportunity Smartly Technologies is seeking a Call Center Representative for its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. Your responsibilities will center on how you help customers resolve questions and service issues through clear, timely support across approved communication channels. The opening is full time, 100% remote, and available to candidates based in Georgia. What You'll Work On Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by Smartly Technologies. Review account or request details, document each interaction, and update records with complete notes and next steps. Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases. Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates. Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question. Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Call Center Representative role at Smartly Technologies. Skills & Experience High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles. Strong written and verbal communication with a patient, professional, solution-focused approach. Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools. Ability to learn policies and service information quickly and explain them clearly. Reliable internet access, a quiet workspace, and the ability to work independently. A pre-employment background check is required. Position Details Employment type: Full Time Work arrangement: 100% Remote — Georgia Experience level: Entry Level Base salary: $45,500 - $52,500 per year Apply Apply by completing the online application and uploading your current resume. Make sure all requested information is accurate and complete. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Call+Center+Representative) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Call Center Representative","description":"

Call Center Representative at Smartly Technologies Location: Georgia — 100% Remote Job Type: Full Time Salary: $45,500 - $52,500 per year About The Opportunity Smartly Technologies is seeking a Call Center Representative for its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. Your responsibilities will center on how you help customers resolve questions and service issues through clear, timely support across approved communication channels. The opening is full time, 100% remote, and available to candidates based in Georgia. What You'll Work On Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by Smartly Technologies. Review account or request details, document each interaction, and update records with complete notes and next steps. Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases. Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates. Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question. Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Call Center Representative role at Smartly Technologies. Skills & Experience High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles. Strong written and verbal communication with a patient, professional, solution-focused approach. Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools. Ability to learn policies and service information quickly and explain them clearly. Reliable internet access, a quiet workspace, and the ability to work independently. A pre-employment background check is required. Position Details Employment type: Full Time Work arrangement: 100% Remote — Georgia Experience level: Entry Level Base salary: $45,500 - $52,500 per year Apply Apply by completing the online application and uploading your current resume. Make sure all requested information is accurate and complete.

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