Customer Care Specialist (Logistics Operations)

We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join the Girteka Group and take the lead of your career with the company that is setting impressive possibilities to grow. Main Purpose of the Job We are looking for a strategic and results-oriented leader to join our team as a Cutsomer Care Specialist (Logistics Operations) . In this role, you will be responsible for managing customer orders end-to-end, communicating updates, resolving issues and ensuring accurate processing while maintaining strong client relationships and supporting operational efficiency. This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics. As part of this fast-growing organization, you will play a key role in driving operational excellence and strengthening our customer service strategy. What can you expect your day to look like? Receive and process customer orders accurately, from initiation to delivery. Input all relevant order information into internal systems in a timely and precise manner. Monitor order status and proactively communicate shipping and delivery updates to clients. Track payments, follow up on outstanding balances, and take steps to minimize overdue debt. Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures. Analyze operational challenges, propose corrective actions, and work toward long-term solutions. Actively suggest ways to enhance customer care processes and improve service quality What do we expect from you? Fluency in English language: Strong verbal and written communication skills in English is essential. Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage. Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting. Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals. Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution Why should you consider us as your next career step? Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement; Learning and development: you will be able to grow along with us, to participate in internal and external training, seminars, and working sessions; Health and well-being: our company provides all the employees with health insurance with the possibility of choosing a relevant program; Rewards and recognition: you will enjoy a day off during your birthday. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs; Base monthly salary: From 3110 to 3650 GEL (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.