--- title: Customer Care Team Lead at Girteka description: We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningf --- # Customer Care Team Lead **Company:** Girteka **Location:** Tbilisi, Georgia **Posted:** 2026-10-03 **Apply by:** 2026-11-17 [Apply / View original posting](https://www.linkedin.com/jobs/view/4473431285) ## Job description We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join the Girteka Group and take the lead of your career with the company that is setting impressive possibilities to grow. Main Purpose of the Job We are looking for a Customer Care Team Lead whose primary duties include overseeing the work of a team of technical service representatives, applying specialized technical or product knowledge. The role involves maintaining ongoing relationships with key customers, regularly collaborating with sales staff, and serving as an expert in handling complex queries What can you expect your day to look like? Organize and oversee the daily operations of the Customer Care team, ensuring smooth workflows and the achievement of performance goals. Coordinate shipment movements, ensuring full compliance with customs procedures and transport regulations. Collaborate with customs brokers, border authorities, and other relevant partners to ensure seamless cargo flow and timely resolution of issues. Set, monitor, and deliver on key KPIs, including efficiency, service quality, and NPS. Oversee payment control processes and proactively prevent debt accumulation. Support team members with day-to-day challenges by providing guidance and timely intervention when needed. Foster collaboration within the team and across departments, building strong relationships with internal stakeholders and external partners. Lead by example by promoting company values, fostering a positive team culture, and encouraging continuous improvement and professional growth. What do we expect from you? Experience in the transport or logistics operations and customer procedures will be a strong advantage. 2+ years of proven leadership experience in a performance driven environment Experience working in a dynamic operational environment with shifting priorities, multiple stakeholders, and time-sensitive processes Good understanding of operational processes, standards, workflows, and service requirements Experience managing team performance, productivity, service quality, KPIs/SLAs, and operational targets Strong leadership and people-management skills, with the ability to motivate, guide, and inspire team members Excellent problem-solving, decision-making, and communication skills Results-oriented and accountable, with a strong focus on team performance and business outcomes Strong organizational and time-management skills, with the ability to prioritize effectively Positive, proactive, and adaptable mindset, with openness to change, continuous improvement, and innovation Good command of English, both written and spoken Why should you consider us as your next career step? Career opportunities Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company. Learning and development We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses. Health and well-being We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. Free fruit and snacks available in our office kitchens and lounges. Collaborative culture We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together. Rewards and recognition Rewards on work anniversary occasions and values-based behavior and days off during your birthdays are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Care+Team+Lead) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Care Team Lead","description":"

We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join the Girteka Group and take the lead of your career with the company that is setting impressive possibilities to grow. Main Purpose of the Job We are looking for a Customer Care Team Lead whose primary duties include overseeing the work of a team of technical service representatives, applying specialized technical or product knowledge. The role involves maintaining ongoing relationships with key customers, regularly collaborating with sales staff, and serving as an expert in handling complex queries What can you expect your day to look like? Organize and oversee the daily operations of the Customer Care team, ensuring smooth workflows and the achievement of performance goals. Coordinate shipment movements, ensuring full compliance with customs procedures and transport regulations. Collaborate with customs brokers, border authorities, and other relevant partners to ensure seamless cargo flow and timely resolution of issues. Set, monitor, and deliver on key KPIs, including efficiency, service quality, and NPS. Oversee payment control processes and proactively prevent debt accumulation. Support team members with day-to-day challenges by providing guidance and timely intervention when needed. Foster collaboration within the team and across departments, building strong relationships with internal stakeholders and external partners. Lead by example by promoting company values, fostering a positive team culture, and encouraging continuous improvement and professional growth. What do we expect from you? Experience in the transport or logistics operations and customer procedures will be a strong advantage. 2+ years of proven leadership experience in a performance driven environment Experience working in a dynamic operational environment with shifting priorities, multiple stakeholders, and time-sensitive processes Good understanding of operational processes, standards, workflows, and service requirements Experience managing team performance, productivity, service quality, KPIs/SLAs, and operational targets Strong leadership and people-management skills, with the ability to motivate, guide, and inspire team members Excellent problem-solving, decision-making, and communication skills Results-oriented and accountable, with a strong focus on team performance and business outcomes Strong organizational and time-management skills, with the ability to prioritize effectively Positive, proactive, and adaptable mindset, with openness to change, continuous improvement, and innovation Good command of English, both written and spoken Why should you consider us as your next career step? Career opportunities Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company. Learning and development We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses. Health and well-being We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. Free fruit and snacks available in our office kitchens and lounges. Collaborative culture We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together. Rewards and recognition Rewards on work anniversary occasions and values-based behavior and days off during your birthdays are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.

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