---
title: Customer Experience Agent | 100% Remote | US Time Zone at Global Talent Consulting
description: 🕘 Full-time, with working hours that overlap with US business hours Salary: up to 1K UDS, contractor's agreement About the role Are you the person who stays calm when the phone keeps ringing, remember
---

# Customer Experience Agent | 100% Remote | US Time Zone

**Company:** Global Talent Consulting  
**Location:** Georgia  
**Posted:** 2026-11-10  
**Apply by:** 2026-12-25

[Apply / View original posting](https://www.linkedin.com/jobs/view/4487801389)

## Job description

🕘 Full-time, with working hours that overlap with US business hours Salary: up to 1K UDS, contractor's agreement About the role Are you the person who stays calm when the phone keeps ringing, remembers every customer’s name, and secretly loves a perfectly organized calendar? We are looking for a Customer Support Specialist to be the friendly voice and organized mind supporting a U.S.-based business. You’ll handle calls, keep the schedule running smoothly, follow up on quotes and invoices, and make sure every customer feels looked after. It’s a fully remote, independent contractor role, with working hours that overlap with US business hours. What you’ll do 📞 Customer service and scheduling - Answer customer calls about services, appointments and general questions - Reply to emails and messages quickly and professionally - Book, reschedule, and confirm appointments with customers and the internal team - Keep everyone updated on schedule changes, delays, and cancellations - Help customers rebook when plans change - Send completed reports, service documents, and paperwork such as W-9s and insurance certificates 💼 Sales and follow-up - Prepare and send estimates, proposals and quotes - Call and email new and existing customers to follow up - Turn open quotes into booked work by coordinating with customers and the team - Keep customer records, notes and activity logs accurate in the company’s systems 🧾 Invoices and admin - Follow up on outstanding invoices and payment status, always politely - Track open opportunities and pending approvals - Keep communications, schedules, estimates and invoices neatly organized - Support the team with general admin so the business runs smoothly What you bring? - Experience in customer service, scheduling, admin support or account coordination - Excellent spoken and written English - Strong organization and time management - Comfort handling calls, emails, and customer conversations all day - The ability to work independently with little supervision - Confidence with email, spreadsheets, CRM systems, and scheduling tools - A sharp eye for detail and the ability to juggle several priorities at once Work arrangement - Fully remote - Independent contractor agreement - Working hours that overlap with US business hours - Reliable high-speed internet and a dedicated workspace - A long-term opportunity for the right person If you’re organized, friendly on the phone, and enjoy keeping customers happy, we’d love to hear from you.

---

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