---
title: Customer Service & Operations Coordinator at hertz
description: Customer Service & Operations Coordinator at hertz (Tbilisi). Deadline 09 October.
---
# Customer Service & Operations Coordinator
**Company:** hertz
**Location:** Tbilisi
**Posted:** 2026-09-09
**Apply by:** 2026-10-24
[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=751462)
## Job description
Customer Service & Operations Coordinator at hertz (Tbilisi). Deadline 09 October.
09 October Hertz Georgia is seeking a customer-focused, organized and accountable professional to act as a central point of contact for customers and support the smooth coordination of reservation and rental operations. The role combines professional customer engagement and issue resolution with daily operational control, partner communication, reporting, and selected marketing support. Customer Service & Operations Coordinator LOCATION: Tbilisi, Georgia EMPLOYMENT Full-time EMAIL: a.rekhviashvili@hertz.com.ge KEY RESPONSIBILITIES: ** Welcome and engage customers professionally, understand their needs, and help create a positive and consistent Hertz customer experience from reservation through rental completion. ** Manage incoming reservations on a daily basis, including accurate system entry, confirmation, updates, and cancellation handling. ** Coordinate the customer journey across reservations, vehicle allocation, rental, and return processes by working closely with rental agents and operational teams. ** Coordinate fleet utilization by allocating confirmed reservations to suitable vehicles and monitoring replacement-vehicle dates. ** Review and control rental agreements, reservations, and related records in the company`s systems, ensuring accuracy and completeness. ** Monitor payments associated with rental contracts and follow up on outstanding financial matters. ** Provide prompt, professional customer support via phone and email, assisting customers with bookings, rentals, vehicle-related questions, and service issues. ** Take ownership of customer enquiries and concerns, resolve issues promptly where possible, and coordinate timely follow-up with the relevant team or service provider. ** Help customers select suitable vehicles based on their needs, budget, preferred category, and availability. ** Present and promote approved Hertz rental options and additional services in a clear, customer-focused manner, supporting sales and service targets. ** Explain rental terms, insurance packages, additional services, local traffic regulations, parking rules, and applicable penalties. ** Monitor fines and charges related to rental contracts, including traffic-camera, parking, damage, and fuel-related charges, and ensure proper documentation and follow-up. ** Supervise and coordinate the daily work of rental agents, monitor task completion, and support consistent service quality. ** Ensure compliance with company policies, service standards, and operating procedures, including any updated requirements. ** Maintain effective communication and working relationships with corporate partners, including travel companies, hotels, and other business partners. ** Prepare monthly operational and sales reports, including reports on working days, vehicle categories, brokers, brands, and additional services sold. ** Prepare and send regular reports and invoices to partner companies. ** Communicate with banks and relevant stakeholders regarding routine financial and operational matters. ** Monitor and analyse the car-rental market and provide relevant updates to management. ** Prepare, control, and maintain documentation required for vehicles crossing national borders, including powers of attorney issued through leasing arrangements. ** Support approved marketing activities, including outdoor advertising, Google Ads monitoring, and activity planning. ** Support the management of the company`s social media channels and publish approved offers and updates twice weekly. ** Record relevant customer feedback and recurring service issues, share insights with management, and support continuous improvement of customer service processes. ** Support the implementation of company plans, monitor progress against assigned targets, and perform other related duties assigned by the direct manager within the scope of the role. WHAT YOU`LL BRING: ** Excellent command of English, with strong speaking and writing skills. ** Strong working knowledge of Russian for customer communication and fluent Georgian. ** Higher education is preferred. ** At least one year of experience in customer service or sales; experience in tourism or car rental is an advantage. ** Strong prioritisation, time-management and organisational skills. ** Sound planning, coordination, communication, and problem-solving abilities. ** Confident use of Microsoft Office (Word, Excel and PowerPoint) and Microsoft Outlook. ** Ability to work independently and as part of a team, with an analytical and responsible approach. ** Basic social-media literacy, including the ability to support approved posts and monitor customer messages or comments when required. WHAT WE OFFER: ** Work environment: A friendly, innovative and continuously developing team. ** Development: Opportunities for personal and professional growth. ** Salary: The package consists of a fixed salary plus performance-based bonuses. Compensation is based on the candidate`s experience and qualifications, with average total monthly compensation of GEL 3, 000-4, 500 .
---
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09 October Hertz Georgia is seeking a customer-focused, organized and accountable professional to act as a central point of contact for customers and support the smooth coordination of reservation and rental operations. The role combines professional customer engagement and issue resolution with daily operational control, partner communication, reporting, and selected marketing support. Customer Service & Operations Coordinator LOCATION: Tbilisi, Georgia EMPLOYMENT Full-time EMAIL: a.rekhviashvili@hertz.com.ge KEY RESPONSIBILITIES: ** Welcome and engage customers professionally, understand their needs, and help create a positive and consistent Hertz customer experience from reservation through rental completion. ** Manage incoming reservations on a daily basis, including accurate system entry, confirmation, updates, and cancellation handling. ** Coordinate the customer journey across reservations, vehicle allocation, rental, and return processes by working closely with rental agents and operational teams. ** Coordinate fleet utilization by allocating confirmed reservations to suitable vehicles and monitoring replacement-vehicle dates. ** Review and control rental agreements, reservations, and related records in the company`s systems, ensuring accuracy and completeness. ** Monitor payments associated with rental contracts and follow up on outstanding financial matters. ** Provide prompt, professional customer support via phone and email, assisting customers with bookings, rentals, vehicle-related questions, and service issues. ** Take ownership of customer enquiries and concerns, resolve issues promptly where possible, and coordinate timely follow-up with the relevant team or service provider. ** Help customers select suitable vehicles based on their needs, budget, preferred category, and availability. ** Present and promote approved Hertz rental options and additional services in a clear, customer-focused manner, supporting sales and service targets. ** Explain rental terms, insurance packages, additional services, local traffic regulations, parking rules, and applicable penalties. ** Monitor fines and charges related to rental contracts, including traffic-camera, parking, damage, and fuel-related charges, and ensure proper documentation and follow-up. ** Supervise and coordinate the daily work of rental agents, monitor task completion, and support consistent service quality. ** Ensure compliance with company policies, service standards, and operating procedures, including any updated requirements. ** Maintain effective communication and working relationships with corporate partners, including travel companies, hotels, and other business partners. ** Prepare monthly operational and sales reports, including reports on working days, vehicle categories, brokers, brands, and additional services sold. ** Prepare and send regular reports and invoices to partner companies. ** Communicate with banks and relevant stakeholders regarding routine financial and operational matters. ** Monitor and analyse the car-rental market and provide relevant updates to management. ** Prepare, control, and maintain documentation required for vehicles crossing national borders, including powers of attorney issued through leasing arrangements. ** Support approved marketing activities, including outdoor advertising, Google Ads monitoring, and activity planning. ** Support the management of the company`s social media channels and publish approved offers and updates twice weekly. ** Record relevant customer feedback and recurring service issues, share insights with management, and support continuous improvement of customer service processes. ** Support the implementation of company plans, monitor progress against assigned targets, and perform other related duties assigned by the direct manager within the scope of the role. WHAT YOU`LL BRING: ** Excellent command of English, with strong speaking and writing skills. ** Strong working knowledge of Russian for customer communication and fluent Georgian. ** Higher education is preferred. ** At least one year of experience in customer service or sales; experience in tourism or car rental is an advantage. ** Strong prioritisation, time-management and organisational skills. ** Sound planning, coordination, communication, and problem-solving abilities. ** Confident use of Microsoft Office (Word, Excel and PowerPoint) and Microsoft Outlook. ** Ability to work independently and as part of a team, with an analytical and responsible approach. ** Basic social-media literacy, including the ability to support approved posts and monitor customer messages or comments when required. WHAT WE OFFER: ** Work environment: A friendly, innovative and continuously developing team. ** Development: Opportunities for personal and professional growth. ** Salary: The package consists of a fixed salary plus performance-based bonuses. Compensation is based on the candidate`s experience and qualifications, with average total monthly compensation of GEL 3, 000-4, 500 .
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