--- title: Customer Service Representative at MLSoft description: Company Description MLSoft provides free website design, development, hosting, and advertising services to businesses, with no hidden charges or obligations. The company is focused on helping clients --- # Customer Service Representative **Company:** MLSoft **Location:** Tbilisi, Georgia **Posted:** 2026-09-23 **Apply by:** 2026-11-07 [Apply / View original posting](https://www.linkedin.com/jobs/view/4468971936) ## Job description Company Description MLSoft provides free website design, development, hosting, and advertising services to businesses, with no hidden charges or obligations. The company is focused on helping clients grow by delivering practical, high-impact digital solutions. MLSoft’s approach is service-oriented, aiming to make professional web presence accessible to organizations of all sizes. Team members work closely with clients to support their online success and long-term business goals. Role Description This is a full-time remote role for a Customer Service Representative at MLSoft. The Customer Service Representative will respond to customer inquiries via email, chat, and phone, providing clear and accurate information about MLSoft’s website and hosting services. Day-to-day tasks include troubleshooting basic service issues, assisting customers through onboarding steps, documenting interactions in the CRM system, and escalating complex technical questions to the appropriate team. The role also involves monitoring customer feedback, following up on open support tickets, and contributing suggestions to improve the overall customer experience. Collaboration with cross-functional teams such as technical support and sales is expected to ensure consistent and high-quality service. Qualifications Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Service environments. Ability to provide responsive Customer Support while maintaining high levels of Customer Satisfaction. Focus on delivering positive Customer Experience through empathetic communication and problem-solving. Excellent verbal and written communication skills in English. Comfort working remotely with reliable internet access and good time management. Basic understanding of websites, hosting, and online services (prior tech or SaaS experience is a plus). Proficiency with common office and communication tools (email, chat platforms, ticketing or CRM systems). High level of professionalism, attention to detail, and ability to work with diverse customers and colleagues. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Service+Representative) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Service Representative","description":"

Company Description MLSoft provides free website design, development, hosting, and advertising services to businesses, with no hidden charges or obligations. The company is focused on helping clients grow by delivering practical, high-impact digital solutions. MLSoft’s approach is service-oriented, aiming to make professional web presence accessible to organizations of all sizes. Team members work closely with clients to support their online success and long-term business goals. Role Description This is a full-time remote role for a Customer Service Representative at MLSoft. The Customer Service Representative will respond to customer inquiries via email, chat, and phone, providing clear and accurate information about MLSoft’s website and hosting services. Day-to-day tasks include troubleshooting basic service issues, assisting customers through onboarding steps, documenting interactions in the CRM system, and escalating complex technical questions to the appropriate team. The role also involves monitoring customer feedback, following up on open support tickets, and contributing suggestions to improve the overall customer experience. Collaboration with cross-functional teams such as technical support and sales is expected to ensure consistent and high-quality service. Qualifications Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Service environments. Ability to provide responsive Customer Support while maintaining high levels of Customer Satisfaction. Focus on delivering positive Customer Experience through empathetic communication and problem-solving. Excellent verbal and written communication skills in English. Comfort working remotely with reliable internet access and good time management. Basic understanding of websites, hosting, and online services (prior tech or SaaS experience is a plus). Proficiency with common office and communication tools (email, chat platforms, ticketing or CRM systems). High level of professionalism, attention to detail, and ability to work with diverse customers and colleagues.

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