Customer Success Associate

Company Description PropVIVO is an international HOA (Homeowners’ Association) management and technology company focused on simplifying community living. Our platform enables homeowners, tenants, and association board members to efficiently manage community operations, communication, and financial activities. We are expanding our current team in Tbilisi to support our growing client base across the United States. Role Description This is a full-time on-site role for a Customer Success Associate, based in Tbilisi. The Customer Success Associate will focus on building strong relationships with clients to ensure satisfaction and long-term retention. Responsibilities include addressing customer inquiries, resolving issues promptly, monitoring customer feedback, and analyzing data to improve customer experiences. The role involves a blend of proactive engagement, support, and process improvement initiatives to enhance overall customer success. Location: Tbilisi, Georgia Role - Onsite Employement Type - Full Time Working Schedule: Monday to Friday 21:00 – 06:00 (Georgia Standard Time) Night Shift (aligned with U.S.(PST) business operations) Compensation: Gross Monthly Salary: GEL 1,000 – GEL 3,000 Final salary determined based on experience, qualifications, and English proficiency. Key Responsibilties: Act as the primary point of contact for homeowners and HOA board members. Respond to customer inquiries via email, calls, and the platform. Guide clients in navigating the PropVIVO portal and resolving issues. Track and manage support requests to ensure timely resolution. Coordinate with internal teams and vendors when required. Maintain accurate records of customer interactions. What you’ll do: • Support homeowners and community board members using the PropVIVO platform • Respond to client inquiries and resolve issues efficiently • Help clients navigate the platform and ensure a smooth experience • Coordinate with internal teams to address community requests Requirements: Strong English communication skills Customer service mindset Familiarity with MS Excel, CRM tools, and web applications Join a growing international company and gain exposure to the U.S. property management and HOA industry.