--- title: Customer Support Agent at Thrill Labs description: About the company Thrill Labs is the driving force behind Thrill.com, a crypto gaming platform built for a global audience. Since launching in August 2025, we've grown into a top-10 brand, trusted by --- # Customer Support Agent **Company:** Thrill Labs **Location:** Georgia **Posted:** 2026-08-24 **Apply by:** 2026-10-08 [Apply / View original posting](https://www.linkedin.com/jobs/view/4458223838) ## Job description About the company Thrill Labs is the driving force behind Thrill.com, a crypto gaming platform built for a global audience. Since launching in August 2025, we've grown into a top-10 brand, trusted by more than 100K users and now processing $75M+ in monthly deposits. We built this by prioritizing user experience, spending almost nothing on marketing. Now we're ramping up marketing and signing key partners in the streaming space, with the goal of top 3 globally by the end of 2026. Thrill was founded by an operator who previously built and exited a business in this space at an $850M valuation. About the role Our Player Operations team sits between the customer and their money. Every deposit, every withdrawal, every question about a balance lands with us, and how we handle it is what players actually remember about Thrill. We are on a mission to run the fastest, sharpest player operation in crypto - real decisions, made in minutes, by the closest people to the customer. As Player Operations Specialist, you own your shift. You will be the person a player speaks to when a five-figure withdrawal is held, the person who decides whether it is released, and the person who explains it without giving the game away. This is a support role with genuine risk authority attached, on a team that runs 24/7 and hands off to no one. Up to the challenge? What You’ll Be Doing Own player conversations end to end across live chat Be the point of contact for Payments, VIP and Compliance during your window, so a case never stalls because a shift ended Deliver clean handovers and clear case notes, so the next agent picks up where you left off Turn recurring problems into fixes - self-serve FAQs, sharper macros, better process Feed what you see on the front line back into Product and Payments What You’ll Need 2+ years in customer support in a fast-moving digital environment - crypto, gaming, fintech or e-commerce Native English writting skills Outstanding communication skills Comfort making judgement calls on incomplete information Working understanding of crypto - wallets, addresses, confirmations, stablecoins Knowledge of back-office tools, BI dashboards and transaction data Willingness to work shifts, including nights and weekends - our players do not keep office hours Sharp and driven mindset Bonus Points For Experience in the crypto casino or sporstbook industry Exposure to fraud, risk, payments review or compliance work inside a support function Familiarity with Intercom, Zendesk or similar livechat platforms Fluency on additional languages and a global mindset Familiarity with Crypto or Blockchain Why Thrill? At Thrill Labs, you’ll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn’t just another job; it’s a chance to make an impact on a global stage. If you're ready to lead, innovate, and inspire, we want to hear from you. If you’re ready to drive excellence in customer support and help transform the online gaming landscape, we’d love to hear from you! --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Support+Agent) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Support Agent","description":"

About the company Thrill Labs is the driving force behind Thrill.com, a crypto gaming platform built for a global audience. Since launching in August 2025, we've grown into a top-10 brand, trusted by more than 100K users and now processing $75M+ in monthly deposits. We built this by prioritizing user experience, spending almost nothing on marketing. Now we're ramping up marketing and signing key partners in the streaming space, with the goal of top 3 globally by the end of 2026. Thrill was founded by an operator who previously built and exited a business in this space at an $850M valuation. About the role Our Player Operations team sits between the customer and their money. Every deposit, every withdrawal, every question about a balance lands with us, and how we handle it is what players actually remember about Thrill. We are on a mission to run the fastest, sharpest player operation in crypto - real decisions, made in minutes, by the closest people to the customer. As Player Operations Specialist, you own your shift. You will be the person a player speaks to when a five-figure withdrawal is held, the person who decides whether it is released, and the person who explains it without giving the game away. This is a support role with genuine risk authority attached, on a team that runs 24/7 and hands off to no one. Up to the challenge? What You’ll Be Doing Own player conversations end to end across live chat Be the point of contact for Payments, VIP and Compliance during your window, so a case never stalls because a shift ended Deliver clean handovers and clear case notes, so the next agent picks up where you left off Turn recurring problems into fixes - self-serve FAQs, sharper macros, better process Feed what you see on the front line back into Product and Payments What You’ll Need 2+ years in customer support in a fast-moving digital environment - crypto, gaming, fintech or e-commerce Native English writting skills Outstanding communication skills Comfort making judgement calls on incomplete information Working understanding of crypto - wallets, addresses, confirmations, stablecoins Knowledge of back-office tools, BI dashboards and transaction data Willingness to work shifts, including nights and weekends - our players do not keep office hours Sharp and driven mindset Bonus Points For Experience in the crypto casino or sporstbook industry Exposure to fraud, risk, payments review or compliance work inside a support function Familiarity with Intercom, Zendesk or similar livechat platforms Fluency on additional languages and a global mindset Familiarity with Crypto or Blockchain Why Thrill? At Thrill Labs, you’ll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn’t just another job; it’s a chance to make an impact on a global stage. If you're ready to lead, innovate, and inspire, we want to hear from you. If you’re ready to drive excellence in customer support and help transform the online gaming landscape, we’d love to hear from you!

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