Customer Support Associate

About Us: SmartSoft is a software provider for the online commerce industry based in Georgia and successfully operates internationally. The core line of the business is game and supportive software development for iGaming operators. The team of more than 165 employees carries out a complete game development cycle and distributes products worldwide. Key Responsibilities: Providing the best service delivery and support for the user; Processing incoming information through the company's internal and external communication channels and responding in a timely manner; Using effective communication techniques during communication and and focusing on creating a positive experience for the user; Monitoring security notifications and escalating critical issues while following the established process; Involvement in technical details and verification of provided information; Monitoring product updates and other current issues using communication channels and other available resources; Moderating game chats in accordance with the company's standards and policies; Collaboration with cross-functional teams, sharing necessary information, and effectively escalating issues. Required Skills & Qualifications: Excellent time management skills with the ability to prioritize tasks effectively; Proactive mindset with a focus on finding solutions to challenges; Strong written and verbal communication skills in Georgian and English; Passion for the IT industry and staying up-to-date with technological advancements. By submitting your application, you understand that your data will be processed as set out in our Privacy Policy.