--- title: Customer Support Manager at Bolt description: About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more th --- # Customer Support Manager **Company:** Bolt **Location:** Tbilisi, Georgia **Posted:** 2026-08-25 **Apply by:** 2026-10-09 [Apply / View original posting](https://www.linkedin.com/jobs/view/4457633699) ## Job description About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About The Role We’re looking for a Customer Support Manager who combines strong people leadership, analytical thinking, and a hands-on approach to Customer Support operations. You’re someone who enjoys developing people, improving team performance, and creating an environment built on trust, accountability, and open communication. You also enjoy working with data—understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you’re coaching team members, managing performance, improving workflows, or resolving operational challenges, you stay organized, take initiative, and follow through on agreed actions. If you’re an experienced people manager who is analytical, proactive, comfortable navigating a fast-paced operational environment, and motivated to help both people and processes improve, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to lead and develop a team of Customer Support Specialists while helping improve service quality, operational efficiency, and the overall customer experience. Beyond managing daily operations, you’ll work with Customer Support metrics and operational data, identify trends and root causes, improve workflows and tools, and collaborate with local and global teams to deliver sustainable improvements. Monthly gross salary: 3,455 GEL + biannual performance-based bonuses Probation period: 6 months Hybrid work opportunity: Option to work remotely 1 day per week Main Tasks And Responsibilities Lead, support, and develop a team of Customer Support Specialists through recurring 1:1 meetings, coaching, structured development plans, clear expectations, and timely, actionable feedback Manage individual and team performance by setting measurable goals, monitoring productivity, quality, and service-level metrics, recognizing progress, and implementing structured Performance Improvement Plans when expectations are not met Oversee daily Customer Support operations, including workforce scheduling, shift coverage, workload distribution, adherence to policies and case-handling procedures, and urgent operational support during high-volume or business-critical situations Analyze customer contacts, performance data, recurring issues, and existing workflows to identify root causes and implement improvements to Customer Support processes, policies, tools, and automation Manage team capability and knowledge by coordinating onboarding and offboarding plans, maintaining training materials and support templates, communicating important operational updates, and monitoring whether new processes and guidance are adopted consistently Partner with the Team Lead, Shift Manager, and local and global teams to resolve operational and technical issues, escalate tooling needs, improve cross-team communication, and deliver projects that strengthen customer experience, service quality, and operational efficiency About You You have experience directly managing a team of at least five employees, including setting goals, conducting recurring 1:1s, providing constructive feedback, supporting development, and managing underperformance You have strong leadership and communication skills and can build trust and accountability, handle challenging conversations, delegate effectively, and support your team during high-pressure situations Experience in Customer Support or another customer-facing operational environment is a plus, particularly if you have worked with service-level metrics, quality standards, scheduling, or case-management processes You’re analytical, organized, and comfortable using performance and operational data to identify trends, investigate root causes, improve workflows, and make evidence-based decisions You’re fluent in written and spoken Georgian and English and can communicate clearly and professionally with employees, cross-functional stakeholders, and global teams You’re confident using Google Workspace, particularly Google Sheets, or Microsoft Office tools and you’re enthusiastic about using AI, automation, and new technologies to improve workflows and team performance We care more about your mindset than your background. We're looking for someone who is analytical, curious, organized, enjoys solving problems, and is excited to learn. Even if you don't tick every box, we'd still love to hear from you. Why You’ll Love It Here Play a direct role in shaping the future of food delivery. Work with some of the smartest people in the world in fast-moving, autonomous teams. Accelerate your professional growth with unique career opportunities. Take advantage of free delivery in the Bolt Food application. Enjoy fresh fruits in the office. Take care of your physical and mental health with our wellness perks. Enjoy various team events to get to know your colleagues. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Support+Manager) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Support Manager","description":"

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About The Role We’re looking for a Customer Support Manager who combines strong people leadership, analytical thinking, and a hands-on approach to Customer Support operations. You’re someone who enjoys developing people, improving team performance, and creating an environment built on trust, accountability, and open communication. You also enjoy working with data—understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you’re coaching team members, managing performance, improving workflows, or resolving operational challenges, you stay organized, take initiative, and follow through on agreed actions. If you’re an experienced people manager who is analytical, proactive, comfortable navigating a fast-paced operational environment, and motivated to help both people and processes improve, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to lead and develop a team of Customer Support Specialists while helping improve service quality, operational efficiency, and the overall customer experience. Beyond managing daily operations, you’ll work with Customer Support metrics and operational data, identify trends and root causes, improve workflows and tools, and collaborate with local and global teams to deliver sustainable improvements. Monthly gross salary: 3,455 GEL + biannual performance-based bonuses Probation period: 6 months Hybrid work opportunity: Option to work remotely 1 day per week Main Tasks And Responsibilities Lead, support, and develop a team of Customer Support Specialists through recurring 1:1 meetings, coaching, structured development plans, clear expectations, and timely, actionable feedback Manage individual and team performance by setting measurable goals, monitoring productivity, quality, and service-level metrics, recognizing progress, and implementing structured Performance Improvement Plans when expectations are not met Oversee daily Customer Support operations, including workforce scheduling, shift coverage, workload distribution, adherence to policies and case-handling procedures, and urgent operational support during high-volume or business-critical situations Analyze customer contacts, performance data, recurring issues, and existing workflows to identify root causes and implement improvements to Customer Support processes, policies, tools, and automation Manage team capability and knowledge by coordinating onboarding and offboarding plans, maintaining training materials and support templates, communicating important operational updates, and monitoring whether new processes and guidance are adopted consistently Partner with the Team Lead, Shift Manager, and local and global teams to resolve operational and technical issues, escalate tooling needs, improve cross-team communication, and deliver projects that strengthen customer experience, service quality, and operational efficiency About You You have experience directly managing a team of at least five employees, including setting goals, conducting recurring 1:1s, providing constructive feedback, supporting development, and managing underperformance You have strong leadership and communication skills and can build trust and accountability, handle challenging conversations, delegate effectively, and support your team during high-pressure situations Experience in Customer Support or another customer-facing operational environment is a plus, particularly if you have worked with service-level metrics, quality standards, scheduling, or case-management processes You’re analytical, organized, and comfortable using performance and operational data to identify trends, investigate root causes, improve workflows, and make evidence-based decisions You’re fluent in written and spoken Georgian and English and can communicate clearly and professionally with employees, cross-functional stakeholders, and global teams You’re confident using Google Workspace, particularly Google Sheets, or Microsoft Office tools and you’re enthusiastic about using AI, automation, and new technologies to improve workflows and team performance We care more about your mindset than your background. We're looking for someone who is analytical, curious, organized, enjoys solving problems, and is excited to learn. Even if you don't tick every box, we'd still love to hear from you. Why You’ll Love It Here Play a direct role in shaping the future of food delivery. Work with some of the smartest people in the world in fast-moving, autonomous teams. Accelerate your professional growth with unique career opportunities. Take advantage of free delivery in the Bolt Food application. Enjoy fresh fruits in the office. Take care of your physical and mental health with our wellness perks. Enjoy various team events to get to know your colleagues. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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