--- title: Customer Support Representative at Confidential description: As a Customer Support Representative , you will play a key role in delivering an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails a --- # Customer Support Representative **Company:** Confidential **Location:** Georgia **Posted:** 2026-09-18 **Apply by:** 2026-11-02 [Apply / View original posting](https://www.linkedin.com/jobs/view/4469146399) ## Job description As a Customer Support Representative , you will play a key role in delivering an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails across multiple support channels. This is a shift-based role, including weekends. Previous experience in iGaming industry is a strong plus. Key Responsibilities: Handle inbound and outbound calls, live chat, and email inquiries in a timely, professional, and friendly manner Provide accurate information regarding account queries, transactions, promotions, and platform features Resolve customer issues efficiently, escalating complex cases to the appropriate team when needed Maintain detailed and accurate records of customer interactions in the CRM/support system Identify recurring issues and flag trends to help improve processes and customer experience Support customers across multiple channels simultaneously while maintaining quality and response-time standards Collaborate with Payments, VIP, and Compliance teams to ensure smooth resolution of customer requests Stay up to date on product updates, promotions, and policy changes to provide accurate support Requirements: A strong passion for Customer Care, with a mindset focused on prevention and safeguarding customers A genuine interest in identifying customer needs and providing first-contact resolution Excellent communication skills, patience, and the ability to explain complex topics clearly and concisely Experience and comfort interacting with customers via calls, chat, and email (handling inbound/outbound calls, chats, and emails) A target-driven mindset, with a desire to consistently improve performance Ambition, eagerness, and readiness to learn The ability to multitask and think quickly, enabling solid decision-making in real time High attention to detail and the ability to accurately evaluate customer needs Proficiency in English, with excellent verbal and written communication skills Flexibility to work shift hours and weekends, on a shift rotation basis iGaming experience is a plus --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Support+Representative) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Support Representative","description":"

As a Customer Support Representative , you will play a key role in delivering an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails across multiple support channels. This is a shift-based role, including weekends. Previous experience in iGaming industry is a strong plus. Key Responsibilities: Handle inbound and outbound calls, live chat, and email inquiries in a timely, professional, and friendly manner Provide accurate information regarding account queries, transactions, promotions, and platform features Resolve customer issues efficiently, escalating complex cases to the appropriate team when needed Maintain detailed and accurate records of customer interactions in the CRM/support system Identify recurring issues and flag trends to help improve processes and customer experience Support customers across multiple channels simultaneously while maintaining quality and response-time standards Collaborate with Payments, VIP, and Compliance teams to ensure smooth resolution of customer requests Stay up to date on product updates, promotions, and policy changes to provide accurate support Requirements: A strong passion for Customer Care, with a mindset focused on prevention and safeguarding customers A genuine interest in identifying customer needs and providing first-contact resolution Excellent communication skills, patience, and the ability to explain complex topics clearly and concisely Experience and comfort interacting with customers via calls, chat, and email (handling inbound/outbound calls, chats, and emails) A target-driven mindset, with a desire to consistently improve performance Ambition, eagerness, and readiness to learn The ability to multitask and think quickly, enabling solid decision-making in real time High attention to detail and the ability to accurately evaluate customer needs Proficiency in English, with excellent verbal and written communication skills Flexibility to work shift hours and weekends, on a shift rotation basis iGaming experience is a plus

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