Customer Support Specialist

Customer Support Specialist at Bravo Solutions (Tbilisi). Deadline 05 September.

05 September Bravo Solutions is looking for a Customer Support Specialist to join our growing team. If you have experience in the crypto or international casino industry and enjoy delivering high-quality support in a fast-paced environment, we`d love to hear from you. Responsibilities: ** Provide professional, friendly, and efficient support via live chat, email, and other channels ** Assist players with account-related inquiries, deposits, withdrawals, and technical issues ** Resolve customer concerns promptly to ensure a smooth and enjoyable gaming experience ** Escalate and follow up on complex issues with internal teams ** Maintain high standards in response time, accuracy, and customer satisfaction ** Stay up to date with company features, promotions, and industry trends Requirements: ** 1-2 years of experience in customer support within crypto, fintech, or iGaming industries ** Solid understanding of online casinos, crypto payments, and basic blockchain concepts ** Excellent written English communication skills ** Ability to multitask and perform well under pressure ** Strong problem-solving skills with a customer-first mindset ** Comfortable working with support tools (live chat systems, ticketing platforms, CRM tools) ** Availability to work night shifts, weekends, and holidays as scheduled Working Schedule: ** 4 shifts per week (8 hours each) ** 2 night shifts: 00:00 - 08:00 (fully remote) ** 2 day shifts: either 08:00 - 16:00 or 16:00 - 00:00 ** Day shifts are office-based on weekdays, and remote on weekends or public holidays What We Offer: ** Hybrid work model depending on shift (remote + office) ** Competitive salary with performance-based bonuses ** Clear growth opportunities within a fast-growing crypto/iGaming company ** A supportive and dynamic team environment What Success Looks Like: ** Quick adaptation to internal tools and processes ** Consistently high-quality responses with strong customer feedback ** Ability to handle a high volume of chats/tickets efficiently ** Proactive approach to identifying and reporting issues