--- title: Customer Support Specialist at Viper Royale description: Company Description Viper Royale is the first real-money, skill-based battle royale built for the iGaming industry - blending the globally popular ".io" gaming genre with competitive wagering. Role De --- # Customer Support Specialist **Company:** Viper Royale **Location:** Tbilisi, Georgia **Posted:** 2026-09-04 **Apply by:** 2026-10-19 [Apply / View original posting](https://www.linkedin.com/jobs/view/4461166100) ## Job description Company Description Viper Royale is the first real-money, skill-based battle royale built for the iGaming industry - blending the globally popular ".io" gaming genre with competitive wagering. Role Description We are looking for Player Support specialist, to be the front line of the Viper Royale player experience. You will handle live chat and email support, moderate in-game and community channels, and carry out first-line compliance checks that keep our players and our platform safe. Key Responsibilities: Player Support (Live Chat & Email) Respond promptly and professionally to player inquiries via live chat and email Assist with account issues, game-related questions, deposits and withdrawals, and general troubleshooting Document player interactions in CRM tools (Intercom) Escalate complex or sensitive cases to the appropriate department (payments, fraud, etc.) Player Safety & Compliance Perform initial KYC (Know Your Customer) documentation checks and escalate any red flags Stay alert for potential AML (Anti-Money Laundering) risks, such as suspicious activity or transaction patterns Follow internal protocols and flag behavior that may indicate problem gambling or account compromise Chat Moderation Monitor live chat rooms and community channels to maintain a safe and respectful environment Mute, warn, or remove users who engage in spam, offensive, or toxic behavior Identify and report recurring issues or abuse patterns to the moderation and security team Proactive Support & Real-Time Engagement Actively engage in live chat sessions during high-traffic periods to enhance player experience Provide real-time updates on service outages, scheduled maintenance, or game-specific issues Collaborate with the social and community team to support promotions and live events Qualifications Experience in live chat and email support, ideally using or Intercom Strong written communication skills in English, clear, calm, and professional under pressure Basic moderation experience: able to handle spam, toxic behavior, and escalations confidently Awareness of iGaming compliance fundamentals: KYC document checks and identity verification, and AML risk signals Comfortable working shift rotations, including nights and weekends Attention to detail and the discipline to follow internal protocols consistently Must to Have Previous experience in an iGaming, betting, or online casino support team Familiarity with responsible gambling frameworks and player protection practices Other Details Probation period: 90 days --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Support Specialist","description":"

Company Description Viper Royale is the first real-money, skill-based battle royale built for the iGaming industry - blending the globally popular \".io\" gaming genre with competitive wagering. Role Description We are looking for Player Support specialist, to be the front line of the Viper Royale player experience. You will handle live chat and email support, moderate in-game and community channels, and carry out first-line compliance checks that keep our players and our platform safe. Key Responsibilities: Player Support (Live Chat & Email) Respond promptly and professionally to player inquiries via live chat and email Assist with account issues, game-related questions, deposits and withdrawals, and general troubleshooting Document player interactions in CRM tools (Intercom) Escalate complex or sensitive cases to the appropriate department (payments, fraud, etc.) Player Safety & Compliance Perform initial KYC (Know Your Customer) documentation checks and escalate any red flags Stay alert for potential AML (Anti-Money Laundering) risks, such as suspicious activity or transaction patterns Follow internal protocols and flag behavior that may indicate problem gambling or account compromise Chat Moderation Monitor live chat rooms and community channels to maintain a safe and respectful environment Mute, warn, or remove users who engage in spam, offensive, or toxic behavior Identify and report recurring issues or abuse patterns to the moderation and security team Proactive Support & Real-Time Engagement Actively engage in live chat sessions during high-traffic periods to enhance player experience Provide real-time updates on service outages, scheduled maintenance, or game-specific issues Collaborate with the social and community team to support promotions and live events Qualifications Experience in live chat and email support, ideally using or Intercom Strong written communication skills in English, clear, calm, and professional under pressure Basic moderation experience: able to handle spam, toxic behavior, and escalations confidently Awareness of iGaming compliance fundamentals: KYC document checks and identity verification, and AML risk signals Comfortable working shift rotations, including nights and weekends Attention to detail and the discipline to follow internal protocols consistently Must to Have Previous experience in an iGaming, betting, or online casino support team Familiarity with responsible gambling frameworks and player protection practices Other Details Probation period: 90 days

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