Customer Support Specialist

📢 We’re Hiring: Entry-Level Customer Support Specialist 📍 Tbilisi, Georgia Full-time | On-site Working hours: 10:00 to 19:00, including a one-hour break About Lemondo Lemondo is a co-founding company that creates and invests in scalable technology startups. Its portfolio includes successful digital products such as SS.GE, QuickShipper, e360.ge, TRE.GE, and Roamingo. About the Role We are looking for a friendly, attentive, and solution-oriented Customer Support Specialist to join our team in Tbilisi. This is an entry-level position, ideal for someone who is at the beginning of their career. Extensive experience is not required. What matters most is strong communication skills, responsibility, and a willingness to learn. The specialist will provide customer support across three Lemondo projects: • QuickShipper • TRE.GE • Roamingo You will be the first point of contact for customers, helping them navigate these platforms and resolving their issues through phone, chat, and email. What You’ll Do • Respond to customer inquiries via phone, chat, and email • Provide support across QuickShipper, TRE.GE, and Roamingo • Help users navigate platform features and resolve basic technical issues • Escalate complex cases to the appropriate teams • Track support requests and follow up with customers • Stay informed about product updates • Collaborate with product, operations, and technical teams What We’re Looking For • Strong communication and problem-solving skills • A responsible, patient, and customer-focused approach • Willingness to learn about our products • Ability to manage several tasks efficiently • Previous customer support experience is an advantage but is not required What We Offer • Competitive salary based on experience • Health insurance • Fitpass membership • A supportive and collaborative team environment • Professional development and career growth opportunities If you enjoy helping people, solving problems, and learning new things, we would be happy to hear from you. Apply now and join the Lemondo team!