--- title: Customer Support Specialist | German Desk at Genesis Tech description: EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experie --- # Customer Support Specialist | German Desk **Company:** Genesis Tech **Location:** Georgia **Posted:** 2026-10-07 **Apply by:** 2026-11-21 [Apply / View original posting](https://www.linkedin.com/jobs/view/4474434982) ## Job description EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 5000-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience. We are currently seeking a Customer Support Specialist for our German Desk on a fixed-term contract to strengthen our team during the high season. The contract is expected to run until the end of January 2027 , with the possibility of extension depending on business needs and your performance. You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading! Your future responsibilities include: Managing a variety of customer inquiries via email and phone , including cancellations, returns, deliveries, claims, and product requests ; Offering purchase guidance and ensuring efficient order handling ; Coordinating with suppliers to address delivery delays ; Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data . Needed experience & skills: You have proficiency in German at B2-C1 level and feel confident communicating with customers both in writing and over the phone ; You have proficiency in English at B2 level ; Previous experience in Customer Support or e-commerce is a plus, but not a must — we are also open to candidates from other customer-facing backgrounds who are motivated to learn; You have strong critical thinking and analytical skills , allowing you to understand customer requests and find solutions; You are attentive to detail and able to work accurately with instructions and processes; You are responsible, reliable, and comfortable taking ownership of your work; You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy . Work schedule: You will work 5 shifts per week , including two Saturdays per month . Available shifts: 08:00–16:30 CET , including a 30-minute break ; 11:30–20:00 CET , including a 30-minute break . Work with EverHelp is about: Ability to work fully remotely; A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fostering continuous learning and development both within the team and on an individual level; Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.  Submit your resume and join our team! --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Customer+Support+Specialist+%7C+German+Desk) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Support Specialist | German Desk","description":"

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 5000-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience. We are currently seeking a Customer Support Specialist for our German Desk on a fixed-term contract to strengthen our team during the high season. The contract is expected to run until the end of January 2027 , with the possibility of extension depending on business needs and your performance. You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading! Your future responsibilities include: Managing a variety of customer inquiries via email and phone , including cancellations, returns, deliveries, claims, and product requests ; Offering purchase guidance and ensuring efficient order handling ; Coordinating with suppliers to address delivery delays ; Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data . Needed experience & skills: You have proficiency in German at B2-C1 level and feel confident communicating with customers both in writing and over the phone ; You have proficiency in English at B2 level ; Previous experience in Customer Support or e-commerce is a plus, but not a must — we are also open to candidates from other customer-facing backgrounds who are motivated to learn; You have strong critical thinking and analytical skills , allowing you to understand customer requests and find solutions; You are attentive to detail and able to work accurately with instructions and processes; You are responsible, reliable, and comfortable taking ownership of your work; You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy . Work schedule: You will work 5 shifts per week , including two Saturdays per month . Available shifts: 08:00–16:30 CET , including a 30-minute break ; 11:30–20:00 CET , including a 30-minute break . Work with EverHelp is about: Ability to work fully remotely; A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fostering continuous learning and development both within the team and on an individual level; Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.  Submit your resume and join our team!

","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"4474434982"},"url":"https://techgeo.ge/job/customer-support-specialist-german-desk-85ceac7","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Georgia","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"Genesis Tech"},"directApply":false,"datePosted":"2026-10-07","validThrough":"2026-11-21T23:59:59+04:00"} ```