---
title: Customer Support Team Lead at HiGaming
description: We’re hiring a Customer Support Team Lead! Have experience in iGaming and a passion for leading teams? We’re looking for someone who can support our agents, drive team performance, and help deliver ex
---

# Customer Support Team Lead

**Company:** HiGaming  
**Location:** Tbilisi, Georgia  
**Posted:** 2026-10-01  
**Apply by:** 2026-11-15

[Apply / View original posting](https://www.linkedin.com/jobs/view/4474369431)

## Job description

We’re hiring a Customer Support Team Lead! Have experience in iGaming and a passion for leading teams? We’re looking for someone who can support our agents, drive team performance, and help deliver exceptional player experiences. 📌 Key Responsibilities: Monitoring and guiding a team of customer support agents Ensuring high performance, adherence to KPIs, and continuous service improvement Assisting agents in resolving complex cases and providing real-time support Reporting performance trends and collaborating with management for process optimization. 📌 Requirements: This role is ideal for individuals with at least 2 years of experience in the igaming sector, who are passionate about leading support teams and creating exceptional player experiences. Experience as a Shift Lead or Team Lead, Knowledge of customer support, Experience with CRM system, reports, Knowledge of English on Advanced level. 📌 Benefits: 18 non-service delivery days per year Birthday gifts from the company Partially covered language classes after three months of employment.

---

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