--- title: Dispatcher (CSR/DSR) | Fully Remote | Pacific Time (LA Hours) at A Hiring Group description: A Hiring Group is hiring for a fast-growing U.S. home services (Appliance Repair, HVAC, Electrical) company. We are looking for a Dispatch Specialist to support daily operations, coordinate technician --- # Dispatcher (CSR/DSR) | Fully Remote | Pacific Time (LA Hours) **Company:** A Hiring Group **Location:** Georgia **Posted:** 2026-08-11 **Apply by:** 2026-09-25 [Apply / View original posting](https://www.linkedin.com/jobs/view/4449882423) ## Job description A Hiring Group is hiring for a fast-growing U.S. home services (Appliance Repair, HVAC, Electrical) company. We are looking for a Dispatch Specialist to support daily operations, coordinate technicians, manage customer communication, and help drive sales performance. Working Hours: 8:00 AM – 5:00 PM (Los Angeles / Pacific Time) 🔹 About the Role You will manage incoming customer requests, dispatch technicians, maintain schedules, and ensure smooth day-to-day operations. This role requires excellent communication skills, strong multitasking ability, and a customer-first mindset. 🔹 Key Responsibilities Dispatch & Scheduling Assign jobs to technicians based on availability, skills, and customer needs Schedule, reschedule, and confirm appointments Track technician routes and job updates in real time Resolve scheduling conflicts quickly and professionally Customer Support & Sales Assistance Serve as the primary point of contact for customer inquiries and escalations Provide solutions, confirm appointments, and collect payments Support company sales goals through effective customer communication Send invoices, reports, Certificates of Insurance, and confirmations Operational & Administrative Tasks Maintain accurate records and update CRM/job statuses Investigate cancellations and analyze recurring issues Coordinate parts installations with technicians Prepare daily updates, reports, and information for internal meetings Ensure customer satisfaction and escalate issues when needed 🔹 Requirements Excellent English communication skills (verbal & written) Experience in dispatch, customer service, or home services preferred Strong multitasking and problem-solving abilities Ability to stay calm and organized in a busy environment Basic sales understanding and customer-focused attitude Computer literacy (typing, navigating systems, CRM experience is a plus) Must be available to work 100% aligned with Pacific Time (LA hours) 🔹 What We Offer Full-time remote role Opportunity to work with a U.S.-based team Professional growth and structured support If you excel at communication, coordination, and customer service, we want to meet you! 👉 Please submit your application directly through the Apply link on this job post. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Dispatcher+%28CSR%2FDSR%29+%7C+Fully+Remote+%7C+Pacific+Time+%28LA+Hours%29) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Dispatcher (CSR/DSR) | Fully Remote | Pacific Time (LA Hours)","description":"

A Hiring Group is hiring for a fast-growing U.S. home services (Appliance Repair, HVAC, Electrical) company. We are looking for a Dispatch Specialist to support daily operations, coordinate technicians, manage customer communication, and help drive sales performance. Working Hours: 8:00 AM – 5:00 PM (Los Angeles / Pacific Time) 🔹 About the Role You will manage incoming customer requests, dispatch technicians, maintain schedules, and ensure smooth day-to-day operations. This role requires excellent communication skills, strong multitasking ability, and a customer-first mindset. 🔹 Key Responsibilities Dispatch & Scheduling Assign jobs to technicians based on availability, skills, and customer needs Schedule, reschedule, and confirm appointments Track technician routes and job updates in real time Resolve scheduling conflicts quickly and professionally Customer Support & Sales Assistance Serve as the primary point of contact for customer inquiries and escalations Provide solutions, confirm appointments, and collect payments Support company sales goals through effective customer communication Send invoices, reports, Certificates of Insurance, and confirmations Operational & Administrative Tasks Maintain accurate records and update CRM/job statuses Investigate cancellations and analyze recurring issues Coordinate parts installations with technicians Prepare daily updates, reports, and information for internal meetings Ensure customer satisfaction and escalate issues when needed 🔹 Requirements Excellent English communication skills (verbal & written) Experience in dispatch, customer service, or home services preferred Strong multitasking and problem-solving abilities Ability to stay calm and organized in a busy environment Basic sales understanding and customer-focused attitude Computer literacy (typing, navigating systems, CRM experience is a plus) Must be available to work 100% aligned with Pacific Time (LA hours) 🔹 What We Offer Full-time remote role Opportunity to work with a U.S.-based team Professional growth and structured support If you excel at communication, coordination, and customer service, we want to meet you! 👉 Please submit your application directly through the Apply link on this job post.

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