--- title: End User Support Specialist at GlobalXperts Technology description: Key Responsibilities |End-user Device Support: Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanners, and mobile devices. Perform SOP-based software insta --- # End User Support Specialist **Company:** GlobalXperts Technology **Location:** Tbilisi, Georgia **Posted:** 2026-08-18 **Apply by:** 2026-10-02 [Apply / View original posting](https://www.linkedin.com/jobs/view/4454702254) ## Job description Key Responsibilities |End-user Device Support: Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanners, and mobile devices. Perform SOP-based software installations, support, and updates (including MS Windows 10/11, M365 suite, Teams). Assist with infrastructure and network connectivity issues as per instructions from the Customer or a remote support team. Provide basic training to end-users on hardware and software usage. Provide support where physical intervention is required to install, maintain, and troubleshoot equipment. Assist with physical rack and stack operations for server and networking equipment. Assist in performing physical audits and asset tagging. General Duties: Respond to and resolve technical issues in a timely manner, ensuring high levels of customer satisfaction. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed and hardware tracked. Collaborate effectively with remote support teams and external vendors to resolve complex issues. Adhere strictly to safety protocols and security procedures as per the Customer-provided SOPs and guidelines. Qualifications & Skills Experience: 1–3 years of experience in an IT Helpdesk, Desktop Support, or Field Service role. Technical Knowledge: Strong proficiency in Microsoft operating systems (Windows 10/11) and enterprise productivity suites (Microsoft 365, Teams). Hardware Expertise: Hands-on experience troubleshooting PCs, laptops, printers, and standard office peripherals. Networking: Basic understanding of network connectivity, switching, and cabling. Soft Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users politely and patiently. Physical Requirements: Ability to lift and carry IT hardware (servers, UPS units, large printers) and perform physical "rack and stack" duties safely. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=End+User+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"End User Support Specialist","description":"

Key Responsibilities |End-user Device Support: Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanners, and mobile devices. Perform SOP-based software installations, support, and updates (including MS Windows 10/11, M365 suite, Teams). Assist with infrastructure and network connectivity issues as per instructions from the Customer or a remote support team. Provide basic training to end-users on hardware and software usage. Provide support where physical intervention is required to install, maintain, and troubleshoot equipment. Assist with physical rack and stack operations for server and networking equipment. Assist in performing physical audits and asset tagging. General Duties: Respond to and resolve technical issues in a timely manner, ensuring high levels of customer satisfaction. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed and hardware tracked. Collaborate effectively with remote support teams and external vendors to resolve complex issues. Adhere strictly to safety protocols and security procedures as per the Customer-provided SOPs and guidelines. Qualifications & Skills Experience: 1–3 years of experience in an IT Helpdesk, Desktop Support, or Field Service role. Technical Knowledge: Strong proficiency in Microsoft operating systems (Windows 10/11) and enterprise productivity suites (Microsoft 365, Teams). Hardware Expertise: Hands-on experience troubleshooting PCs, laptops, printers, and standard office peripherals. Networking: Basic understanding of network connectivity, switching, and cabling. Soft Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users politely and patiently. Physical Requirements: Ability to lift and carry IT hardware (servers, UPS units, large printers) and perform physical \"rack and stack\" duties safely.

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