Front Office Administrator

Front Office Administrator at novotel-tbilisi-center (Tbilisi). Deadline 27 August.

27 August Novotel Tbilisi Center is a well-recognized international hotel and member of Accor Group. Located in the historic heart of Tbilisi, in the vibrant area of Avlabari, it offers a unique experience combining modern hospitality with cultural charm. Novotel Tbilisi Center is committed to providing high-quality service and memorable stays for its guests. Joining the team means becoming part of a globally trusted brand and an exciting work environment. We are inviting to our team experienced Front office administrator Core duties and responsibilities: ** The administrator welcomes the guests and provides support; ** Contribute to guest`s satisfaction by providing high quality services with a warm and friendly approach; ** Consistently offer professional, friendly and engaging service; ** Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed; ** Consistently offer professional, friendly and engaging service; ** Assist the management team in all aspects of the department; ** Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation; ** Assist guests regarding hotel facilities in an informative and helpful way; ** Review arrivals, ensure that special requests are met and service is anticipatory; ** Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions; Assist in growing ALL program membership. Requirements and skills: ** Previous experience 1 year; ** Georgian, English written and spoken; Knowledge of an additional language is an advantage; ** Excellent organizational skills and flexibility; ** Attention to the details and exceptional organizational skills; ** Strong team player and positive attitude; ** Ability to work in multitask environment; ** Ability to manage guest complaints; ** Knowledge of Opera program and Microsoft office suite desired. We offer: ** Work within one of the world`s leading hotel companies ** Professional and friendly environment ** Working schedule: 12 hour shifts (day/night) ** An opportunity to develop professionally in an international hotel chain ** Discounts around Accor hotels worldwide ** Meals for employees If you are ready to be a member of an amazing hotel in a great location, we may be the perfect fit. Apply today! Please