Game Equipment Technical Specialist

Purpose Ensures technical reliability, correct handling, and operational readiness of all game equipment. Executes maintenance, supports lifecycle processes, and assists with audits and improvement initiatives. Primary Responsibilities Execute equipment lifecycle operations, including receiving, preparation, deployment, rotation, maintenance, and decommissioning. Perform preventive and corrective maintenance on shufflers, card-counting machines, roulette equipment, and game-show devices to ensure continuous operational readiness. Act as the primary responder for equipment troubleshooting and live-floor incidents. Support compliance audits by preparing documentation, logs, physical evidence, and equipment records as required. Support card and equipment orders, deliveries, replacements, and rotations according to defined plans. Maintain accurate maintenance logs, stock records, and lifecycle documentation. Monitor equipment and spare-part stock levels, escalating risks or shortages to the Principal role. Support equipment destruction procedures in accordance with approved processes. Assist in testing and rollout of equipment improvements, new devices, or process changes. Provide operational feedback on equipment performance and improvement opportunities Secondary Responsibilities Provide backup support for compliance-related activities during absence or peak workload Support card lifecycle activities when required, including card preparation, verification, rotation support, and destruction execution under defined procedures. Assist with quality checks of cards and equipment prior to operational use, following approved standards. Participate in equipment planning and forecasting activities by providing technical input, usage data, and lifecycle feedback. Support equipment improvement initiatives by contributing technical insights, testing, and execution support. Skills & Qualifications Basic understanding of gaming regulatory and compliance requirements. Technical aptitude for maintaining electromechanical equipment. Ability to follow defined procedures, schedules, and documentation requirements. Good attention to detail and accuracy in execution and logging. Working knowledge of roulette and game-show equipment. Experience with maintenance tools, inventory systems, or tracking systems is an advantage. Basic project management skills