General Manager

Executive Residency by Best Western Batumi is seeking an experienced General Manager to lead the pre-opening and operational management of an internationally branded upscale aparthotel. The General Manager will be responsible for the successful execution of the pre-opening phase , ensuring operational readiness, implementation of brand standards, and a seamless hotel opening. Following the opening, the role will oversee all hotel operations, financial performance, guest and apartment owner satisfaction, team development, and compliance with Best Western brand standards. Key ResponsibilitiesPre-opening Phase Working closely with the opening team, the General Manager will: Lead and coordinate the hotel's pre-opening plan and critical milestones. Collaborate effectively with the hotel owner, management company, Best Western representatives, consultants, and project stakeholders. Ensure operational readiness across all departments, including Front Office, Housekeeping, Engineering, Food & Beverage, Finance, Sales & Marketing, Human Resources, and other support functions. Support the implementation of brand standards, operating procedures, policies, and quality requirements. Coordinate the implementation and testing of operational systems, including PMS, POS, accounting, and other hotel systems. Lead recruitment, onboarding, training, and operational preparation of the hotel team. Identify and resolve operational issues before opening. Deliver a successful hotel opening in accordance with the approved project timeline and brand requirements. Hotel Operations Following the opening, the General Manager will: Lead the day-to-day operations of the hotel. Ensure exceptional guest experience and consistent compliance with Best Western brand standards. Drive operational excellence and coordinate all hotel departments. Manage financial performance, budgeting, revenue, and cost control. Oversee commercial, sales, and marketing strategies. Maximize hotel performance through ADR, RevPAR, occupancy, and market share growth. Ensure high levels of guest and apartment owner satisfaction through effective communication and service quality. Implement internal controls, risk management, and regulatory compliance. Recruit, develop, coach, and motivate department heads and leadership teams. Oversee apartment owner relations, revenue distribution processes, and service quality. Maintain strong relationships with ownership, the brand, and key business partners. Qualifications Minimum 5 years of management experience in the hospitality industry. Experience working with an international hotel brand is highly preferred. Previous hotel pre-opening experience is considered a strong advantage. Fluent English is required; additional languages are an advantage. Strong knowledge of Microsoft Office and hotel management systems.