---
title: Guest Experience & VIP Events Coordinator at g-snail
description: Guest Experience & VIP Events Coordinator at g-snail (Tbilisi). Deadline 07 October.
---
# Guest Experience & VIP Events Coordinator
**Company:** g-snail
**Location:** Tbilisi
**Posted:** 2026-09-07
**Apply by:** 2026-10-22
[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=750913)
## Job description
Guest Experience & VIP Events Coordinator at g-snail (Tbilisi). Deadline 07 October.
07 October ** Vake, Tbilisi ** Full-time | 2 days off per week G SNAIL Experience Center is looking for a Guest Experience & VIP Events Coordinator — a dynamic, highly organized and guest-focused professional who will be responsible for creating exceptional experiences for our guests while developing VIP relationships and private event opportunities. Your responsibilities Guest Experience & Reservations ** Welcome and professionally host guests, creating a warm and personalized first impression ** Manage restaurant reservations and guest inquiries via phone, WhatsApp, social media and other channels ** Coordinate arrivals, seating, waiting lists, cancellations and special requests ** Identify and recognize VIP, returning and high-value guests ** Maintain accurate guest profiles, preferences and visit history VIP & Guest Relationship Management ** Build strong relationships with VIP and returning guests ** Encourage repeat visits, referrals and customer loyalty ** Handle guest feedback and routine concerns professionally ** Promote G SNAIL experiences, Delicatessen products and Loyalty Club membership ** Identify opportunities for upselling and future bookings Private Events & VIP Sales ** Generate and manage opportunities for VIP Room bookings, private dining, celebrations and group events ** Develop new business through existing guests, referrals, inquiries and direct outreach ** Prepare event proposals, packages, quotations and booking confirmations ** Conduct VIP Room and venue tours when required ** Follow up on leads, proposals and previous event clients ** Develop repeat-event business and referrals Event Coordination ** Manage assigned events from initial inquiry through completion and post-event follow-up ** Coordinate menus, beverages, seating, entertainment, decoration, technical requirements and special requests ** Maintain clear communication with clients and internal teams ** Ensure a seamless guest experience before, during and after events What we are looking for ** Excellent communication and interpersonal skills ** Strong guest-service and relationship-building abilities ** Confident and professional personality ** Sales-oriented mindset with the ability to identify commercial opportunities ** Excellent organization and attention to detail ** Ability to manage multiple tasks and priorities ** Previous experience in hospitality, guest relations, reservations, sales or events is an advantage ** Fluent English; Georgian and/or Russian is an advantage ** Flexibility to work evenings, weekends, public holidays and during events when required We offer: ** Fixed monthly salary + performance-based bonus ** Personal health insurance according to company policy ** Unlimited company mobile plan (eSIM) ** Opportunity to grow within an ambitious and developing hospitality brand ** Professional and dynamic working environment If you are creative, commercially driven and passionate about marketing, hospitality and events, we would love to hear from you.
---
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07 October ** Vake, Tbilisi ** Full-time | 2 days off per week G SNAIL Experience Center is looking for a Guest Experience & VIP Events Coordinator — a dynamic, highly organized and guest-focused professional who will be responsible for creating exceptional experiences for our guests while developing VIP relationships and private event opportunities. Your responsibilities Guest Experience & Reservations ** Welcome and professionally host guests, creating a warm and personalized first impression ** Manage restaurant reservations and guest inquiries via phone, WhatsApp, social media and other channels ** Coordinate arrivals, seating, waiting lists, cancellations and special requests ** Identify and recognize VIP, returning and high-value guests ** Maintain accurate guest profiles, preferences and visit history VIP & Guest Relationship Management ** Build strong relationships with VIP and returning guests ** Encourage repeat visits, referrals and customer loyalty ** Handle guest feedback and routine concerns professionally ** Promote G SNAIL experiences, Delicatessen products and Loyalty Club membership ** Identify opportunities for upselling and future bookings Private Events & VIP Sales ** Generate and manage opportunities for VIP Room bookings, private dining, celebrations and group events ** Develop new business through existing guests, referrals, inquiries and direct outreach ** Prepare event proposals, packages, quotations and booking confirmations ** Conduct VIP Room and venue tours when required ** Follow up on leads, proposals and previous event clients ** Develop repeat-event business and referrals Event Coordination ** Manage assigned events from initial inquiry through completion and post-event follow-up ** Coordinate menus, beverages, seating, entertainment, decoration, technical requirements and special requests ** Maintain clear communication with clients and internal teams ** Ensure a seamless guest experience before, during and after events What we are looking for ** Excellent communication and interpersonal skills ** Strong guest-service and relationship-building abilities ** Confident and professional personality ** Sales-oriented mindset with the ability to identify commercial opportunities ** Excellent organization and attention to detail ** Ability to manage multiple tasks and priorities ** Previous experience in hospitality, guest relations, reservations, sales or events is an advantage ** Fluent English; Georgian and/or Russian is an advantage ** Flexibility to work evenings, weekends, public holidays and during events when required We offer: ** Fixed monthly salary + performance-based bonus ** Personal health insurance according to company policy ** Unlimited company mobile plan (eSIM) ** Opportunity to grow within an ambitious and developing hospitality brand ** Professional and dynamic working environment If you are creative, commercially driven and passionate about marketing, hospitality and events, we would love to hear from you.
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