Guest Service Agent

Guest Service Agent at absheron-hotel-group (Tbilisi). Deadline 20 August.

20 August Absheron Hotel Group (AHG) , based in Baku, Azerbaijan, is a leading hospitality company in the region, managing a diverse portfolio of hotels and resorts across Azerbaijan, Turkey, and Montenegro, with further expansion in the pipeline. The Group operates a mix of internationally branded hotels under global names and homegrown concepts, ranging from contemporary city hotels to upscale resorts. AHG creates unique guest experiences while setting new benchmarks in the hospitality industry. AHG is also part of Pasha Hospitality, a division of the well-known Pasha Group, which manages more than 23 hotels and real estate assets worldwide. We are proud to announce the upcoming opening of Art Riverfront Hotel in Tbilisi, scheduled for Summer 2026. The property will feature 152 guest rooms, all day dining Restaurant, Bar, Terrace, Conference facilities and Gym designed to deliver a contemporary hospitality experience in Tbilisi. We are currently looking for a Guest Service Agent in Tbilisi to deliver outstanding guest experiences, support Front Office operations, and ensure seamless and personalized service at every touchpoint. Key responsibilities of the Guest Service Agent include, but are not limited to: ** Welcoming and assisting guests upon arrival and departure, ensuring a warm and friendly experience; ** Handling guest requests, inquiries, and complaints efficiently and professionally; ** Coordinating with internal departments to ensure seamless service delivery; ** Assisting with reservations (transportation, restaurants, entertainment) and providing relevant information; ** Monitoring guest satisfaction and collecting feedback to improve service quality; ** Supporting the organization of guest events and special requests; ** Maintaining accurate guest records and promoting hotel services and facilities; ** Ensuring timely handling of guest requests, messages, and deliveries; ** Maintaining knowledge of hotel services and local attractions; ** Supporting Front Office operations and ensuring compliance with hotel policies and standards; Qualifications: ** Previous experience in a Front Office, Guest Relations, or similar role within the hospitality industry; ** Strong understanding of guest service standards and hospitality operations; ** Excellent communication and interpersonal skills; ** Ability to handle guest complaints professionally and maintain high levels of guest satisfaction; ** Fluent in Georgian and English, additional languages are an advantage; ** Proficiency in MS Office and hotel management systems; ** Positive attitude, team-oriented mindset, and strong attention to detail; Please