--- title: Guest Service Agent at Hilton Garden Inn Tbilisi Riverview description: Company Description Hilton Garden Inn Tbilisi Riverview offers upscale accommodation, attentive guest service, and thoughtful amenities designed to help guests feel at their best. The hotel focuses on --- # Guest Service Agent **Company:** Hilton Garden Inn Tbilisi Riverview **Location:** Tbilisi, Georgia **Posted:** 2026-08-12 **Apply by:** 2026-09-26 [Apply / View original posting](https://www.linkedin.com/jobs/view/4453074827) ## Job description Company Description Hilton Garden Inn Tbilisi Riverview offers upscale accommodation, attentive guest service, and thoughtful amenities designed to help guests feel at their best. The hotel focuses on creating a brighter and more comfortable stay through personalized service and flexible offerings. Team members are empowered to respond quickly to guest needs and ensure that every stay meets high quality standards. The culture emphasizes hospitality, professionalism, and a commitment to making things right for guests, every time. Role Description The Guest Service Agent is a full-time, on-site role based at Hilton Garden Inn Tbilisi Riverview in Tbilisi. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing information about hotel services and local attractions. Daily tasks include responding to guest inquiries in person, by phone, and via email, resolving issues promptly, and coordinating with housekeeping and other departments to ensure rooms and facilities meet brand standards. The Guest Service Agent processes payments, prepares and updates guest records, and follows established procedures to maintain a secure and efficient front desk operation. The role involves working shifts, maintaining a professional appearance, and consistently delivering friendly, solution-oriented service to all guests. Qualifications Customer service and guest relations skills, including a friendly demeanor, active listening, and a focus on resolving guest issues effectively. Professional communication skills, both verbal and written, with the ability to interact clearly and confidently with diverse guests and team members. Basic administrative and computer skills, such as handling reservations systems, processing payments, and maintaining accurate records. Strong organizational and time-management abilities, with attention to detail and reliability in following hotel procedures. Ability to work flexible hours, including evenings, weekends, and holidays, and to stand for extended periods at the front desk. Experience in hospitality or customer-facing roles is preferred; prior hotel front office experience is an advantage. Fluency in Georgian and good command of English; additional languages are considered beneficial. High school diploma or equivalent; hospitality-related education or training is an asset. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Guest+Service+Agent) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Guest Service Agent","description":"

Company Description Hilton Garden Inn Tbilisi Riverview offers upscale accommodation, attentive guest service, and thoughtful amenities designed to help guests feel at their best. The hotel focuses on creating a brighter and more comfortable stay through personalized service and flexible offerings. Team members are empowered to respond quickly to guest needs and ensure that every stay meets high quality standards. The culture emphasizes hospitality, professionalism, and a commitment to making things right for guests, every time. Role Description The Guest Service Agent is a full-time, on-site role based at Hilton Garden Inn Tbilisi Riverview in Tbilisi. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing information about hotel services and local attractions. Daily tasks include responding to guest inquiries in person, by phone, and via email, resolving issues promptly, and coordinating with housekeeping and other departments to ensure rooms and facilities meet brand standards. The Guest Service Agent processes payments, prepares and updates guest records, and follows established procedures to maintain a secure and efficient front desk operation. The role involves working shifts, maintaining a professional appearance, and consistently delivering friendly, solution-oriented service to all guests. Qualifications Customer service and guest relations skills, including a friendly demeanor, active listening, and a focus on resolving guest issues effectively. Professional communication skills, both verbal and written, with the ability to interact clearly and confidently with diverse guests and team members. Basic administrative and computer skills, such as handling reservations systems, processing payments, and maintaining accurate records. Strong organizational and time-management abilities, with attention to detail and reliability in following hotel procedures. Ability to work flexible hours, including evenings, weekends, and holidays, and to stand for extended periods at the front desk. Experience in hospitality or customer-facing roles is preferred; prior hotel front office experience is an advantage. Fluency in Georgian and good command of English; additional languages are considered beneficial. High school diploma or equivalent; hospitality-related education or training is an asset.

","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"4453074827"},"url":"https://techgeo.ge/job/guest-service-agent-65c3323","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tbilisi, Georgia","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"Hilton Garden Inn Tbilisi Riverview"},"directApply":false,"datePosted":"2026-08-12","validThrough":"2026-09-26T23:59:59+04:00","employmentType":"FULL_TIME"} ```