---
title: Head of Loyalty Program at carrefour
description: Head of Loyalty Program at carrefour (Tbilisi). Deadline 09 December.
---
# Head of Loyalty Program
**Company:** carrefour
**Location:** Tbilisi
**Posted:** 2026-11-09
**Apply by:** 2026-12-24
[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=767082)
## Job description
Head of Loyalty Program at carrefour (Tbilisi). Deadline 09 December.
09 December Majid Al Futtaim Hypermarkets Georgia LLC - Carrefour Georgia is pleased to announce the opening for the position of Head of Loyalty Program . Majid Al Futtaim Retail manages Carrefour Hypermarkets in countries of Middle East, North Africa and Central Asia offering shoppers quality, variety and great value for money over a wide product range. Wherever it is an employer, Majid Al Futtaim Carrefour Georgia aspires to be seen as a benchmark in human resources management and social responsibility. The group makes every effort to support the development of its staff members attracting, training, supporting, promoting and securing the loyalty of its employees. MAJID AL FUTTAIM HYPERMARKETS GEORGIA (Carrefour) offers the unique opportunity for employment and career development by opening the vacancy for the position of Head of Loyalty Program. Role summary Head of Loyalty Program is responsible for leading the development and execution of the MyCLUB loyalty program to drive customer acquisition, retention, engagement and revenue growth. Responsible for loyalty campaigns, strategic partnerships, customer analytics, budget management and CRM initiatives, while collaborating with Corporate HO and cross-functional teams to deliver impactful customer experiences and maximize program performance. Lead and develop the Loyalty team to ensure successful execution of loyalty initiatives and business objectives. Role profile ** Lead the development and execution of the MyCLUB Loyalty Program, ensuring alignment with business objectives and customer engagement goals; ** Drive customer acquisition, retention, loyalty, and lifetime value through targeted loyalty initiatives, CRM activities, and personalized customer experiences; ** Plan, execute, and optimize loyalty campaigns, seasonal promotions, member-exclusive offers, and special events to increase customer traffic and sales; ** Manage the loyalty program roadmap, campaign calendar, promotional mechanics, and program enhancements in collaboration with Corporate HO; ** Monitor and analyze loyalty KPIs, customer behavior, campaign effectiveness and market trends to identify growth opportunities and improve program performance; ** Oversee loyalty budgets, forecasts, cashback investments, and promotional spending, ensuring cost efficiency and return on investment; ** Develop business cases, performance forecasts, and strategic recommendations to support commercial and customer growth objectives; ** Build and maintain strong relationships with strategic partners, negotiate member benefits and lead co-branded campaigns and partnership activations; ** Coordinate loyalty initiatives across multiple departments, ensuring effective collaboration between Marketing, Commercial, Operations, Digital, Finance, and Corporate teams; ** Support digital transformation projects, CRM developments, system enhancements and the implementation of new loyalty functionalities; ** Manage lottery campaigns, customer engagement activities, and special promotional events while ensuring compliance with company policies and local regulations; ** Prepare regular business reviews, management reports, and executive presentations, providing actionable insights and recommendations to senior leadership; ** Lead, coach, and develop the Loyalty team by setting objectives, monitoring performance, providing feedback, and supporting continuous professional development; ** Ensure the successful delivery of loyalty projects while continuously identifying opportunities to improve customer experience, program value, and overall business performance. Requirements: ** Bachelor`s degree in Business Administration, Marketing, or a related field; ** 3-5 years of experience in Loyalty, CRM, Marketing, or a similar role; ** Strong analytical and numerical skills; ** Good knowledge of Excel, PowerPoint and AI tools; ** Good command of English; ** Strong leadership skills with excellent communication, responsibility, diplomacy, self-awareness and a results-driven mindset. If you feel that your qualifications meet our requirements and want to develop within our company, please
---
🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Head+of+Loyalty+Program) — get alerted when matching roles are posted in Georgia.
```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Head of Loyalty Program","description":"Head of Loyalty Program at carrefour (Tbilisi). Deadline 09 December.
09 December Majid Al Futtaim Hypermarkets Georgia LLC - Carrefour Georgia is pleased to announce the opening for the position of Head of Loyalty Program . Majid Al Futtaim Retail manages Carrefour Hypermarkets in countries of Middle East, North Africa and Central Asia offering shoppers quality, variety and great value for money over a wide product range. Wherever it is an employer, Majid Al Futtaim Carrefour Georgia aspires to be seen as a benchmark in human resources management and social responsibility. The group makes every effort to support the development of its staff members attracting, training, supporting, promoting and securing the loyalty of its employees. MAJID AL FUTTAIM HYPERMARKETS GEORGIA (Carrefour) offers the unique opportunity for employment and career development by opening the vacancy for the position of Head of Loyalty Program. Role summary Head of Loyalty Program is responsible for leading the development and execution of the MyCLUB loyalty program to drive customer acquisition, retention, engagement and revenue growth. Responsible for loyalty campaigns, strategic partnerships, customer analytics, budget management and CRM initiatives, while collaborating with Corporate HO and cross-functional teams to deliver impactful customer experiences and maximize program performance. Lead and develop the Loyalty team to ensure successful execution of loyalty initiatives and business objectives. Role profile ** Lead the development and execution of the MyCLUB Loyalty Program, ensuring alignment with business objectives and customer engagement goals; ** Drive customer acquisition, retention, loyalty, and lifetime value through targeted loyalty initiatives, CRM activities, and personalized customer experiences; ** Plan, execute, and optimize loyalty campaigns, seasonal promotions, member-exclusive offers, and special events to increase customer traffic and sales; ** Manage the loyalty program roadmap, campaign calendar, promotional mechanics, and program enhancements in collaboration with Corporate HO; ** Monitor and analyze loyalty KPIs, customer behavior, campaign effectiveness and market trends to identify growth opportunities and improve program performance; ** Oversee loyalty budgets, forecasts, cashback investments, and promotional spending, ensuring cost efficiency and return on investment; ** Develop business cases, performance forecasts, and strategic recommendations to support commercial and customer growth objectives; ** Build and maintain strong relationships with strategic partners, negotiate member benefits and lead co-branded campaigns and partnership activations; ** Coordinate loyalty initiatives across multiple departments, ensuring effective collaboration between Marketing, Commercial, Operations, Digital, Finance, and Corporate teams; ** Support digital transformation projects, CRM developments, system enhancements and the implementation of new loyalty functionalities; ** Manage lottery campaigns, customer engagement activities, and special promotional events while ensuring compliance with company policies and local regulations; ** Prepare regular business reviews, management reports, and executive presentations, providing actionable insights and recommendations to senior leadership; ** Lead, coach, and develop the Loyalty team by setting objectives, monitoring performance, providing feedback, and supporting continuous professional development; ** Ensure the successful delivery of loyalty projects while continuously identifying opportunities to improve customer experience, program value, and overall business performance. Requirements: ** Bachelor`s degree in Business Administration, Marketing, or a related field; ** 3-5 years of experience in Loyalty, CRM, Marketing, or a similar role; ** Strong analytical and numerical skills; ** Good knowledge of Excel, PowerPoint and AI tools; ** Good command of English; ** Strong leadership skills with excellent communication, responsibility, diplomacy, self-awareness and a results-driven mindset. If you feel that your qualifications meet our requirements and want to develop within our company, please
","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"767082"},"url":"https://techgeo.ge/job/head-of-loyalty-program-e1ddd2c","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tbilisi","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"carrefour"},"directApply":false,"datePosted":"2026-11-09","validThrough":"2026-12-24T23:59:59+04:00"}
```