--- title: Head of Payment Support & Card Processing at Finconnecthub description: We're hiring on behalf of our partner — a company that powers the operations behind regulated and high-risk industries. They give fast-moving businesses in these spaces the structure, compliance and t --- # Head of Payment Support & Card Processing **Company:** Finconnecthub **Location:** Tbilisi, Georgia **Posted:** 2026-09-23 **Apply by:** 2026-11-07 [Apply / View original posting](https://www.linkedin.com/jobs/view/4470917371) ## Job description We're hiring on behalf of our partner — a company that powers the operations behind regulated and high-risk industries. They give fast-moving businesses in these spaces the structure, compliance and talent they need to scale — without slowing down. About the Role We're looking for someone who actually gets payments — not someone who logs a decline and moves on, but someone who wants to know why it happened and how to fix it. This isn't your typical support management role. It's hands-on, technical, and built for someone who's genuinely curious about how card processing works under the hood. You'll own the operational side of card processing end-to-end — chasing down declines, improving authorization rates, helping corporate clients through the messy cases, and building a team that actually understands payments rather than just following a script. If you like solving real problems and building things from scratch, this is for you. What You'll Do Card Processing & Problem-Solving • Own the card-payment flow from checkout through settlement, refunds, and chargebacks • Dig into live declines and failures — find the real cause, not just the symptom • Build deep knowledge of decline codes, issuer/acquirer behavior, 3DS, fraud controls, and routing • Spot patterns across PSPs, acquirers, geographies, and card types — and actually act on them • Work with Payments and external partners to push transaction success rates up Corporate Client Support • Take ownership of the tricky, sensitive cases standard support can't crack • Translate technical jargon into something clients actually understand and care about • Build a clear escalation process so urgent stuff gets handled fast, not lost in a queue Knowledge, Training & Risk Coordination • Build a practical knowledge base covering decline handling, payment flows, and escalations • Write SOPs and troubleshooting guides people can actually use when things are on fire • Train the team so everyone knows what's solvable in-house vs. what needs Payments or Risk • Partner with Risk to tell genuine processing issues apart from risk-related declines Team Leadership & Process Ownership • Lead, coach, and grow the Payment Support team — set clear expectations and KPIs • Hire and onboard as the team scales • Jump in and get hands-on when things get critical — you're not above the front line • Spot where AI/automation can speed things up, without losing the human judgment that matters • Standardize how issues get investigated and resolved, and track the numbers that prove it's working Who You Are • 5+ years in payments, card processing, payment ops, or fintech more broadly • You actually know acquiring, issuing, authorization, and processing — not just the theory • You've investigated real declines in live environments and found real fixes, not just filed tickets • You can explain PSPs, acquirers, 3DS, fraud/risk, chargebacks, and routing clearly — to specialists and clients alike • You've led or grown a support/payments team before • You're analytical and hands-on — comfortable digging into transaction-level data to find root causes • Fluent in English; more languages are a bonus • High ownership is your default — urgent problems get your attention, not just a delegation • You see AI and automation as tools that make your team sharper, not something to fear What We Offer • Competitive salary + performance-based bonuses • A senior role with real, visible impact on payment performance and client retention • The chance to build and reshape a growing payment support function — not maintain what already exists • Direct exposure to PSPs, acquirers, and fintech partners • Genuine room to bring in new processes, automation, and AI — this isn't a "keep the lights on" role If you believe you are a strong fit for this role, please send your CV and salary expectations to the HR team hr@finconnecthub.com. Please use "Head of Payment Support & Card Processing" as the email subject. Only CVs in English will be reviewed. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Head+of+Payment+Support+%26+Card+Processing) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Head of Payment Support & Card Processing","description":"

We're hiring on behalf of our partner — a company that powers the operations behind regulated and high-risk industries. They give fast-moving businesses in these spaces the structure, compliance and talent they need to scale — without slowing down. About the Role We're looking for someone who actually gets payments — not someone who logs a decline and moves on, but someone who wants to know why it happened and how to fix it. This isn't your typical support management role. It's hands-on, technical, and built for someone who's genuinely curious about how card processing works under the hood. You'll own the operational side of card processing end-to-end — chasing down declines, improving authorization rates, helping corporate clients through the messy cases, and building a team that actually understands payments rather than just following a script. If you like solving real problems and building things from scratch, this is for you. What You'll Do Card Processing & Problem-Solving • Own the card-payment flow from checkout through settlement, refunds, and chargebacks • Dig into live declines and failures — find the real cause, not just the symptom • Build deep knowledge of decline codes, issuer/acquirer behavior, 3DS, fraud controls, and routing • Spot patterns across PSPs, acquirers, geographies, and card types — and actually act on them • Work with Payments and external partners to push transaction success rates up Corporate Client Support • Take ownership of the tricky, sensitive cases standard support can't crack • Translate technical jargon into something clients actually understand and care about • Build a clear escalation process so urgent stuff gets handled fast, not lost in a queue Knowledge, Training & Risk Coordination • Build a practical knowledge base covering decline handling, payment flows, and escalations • Write SOPs and troubleshooting guides people can actually use when things are on fire • Train the team so everyone knows what's solvable in-house vs. what needs Payments or Risk • Partner with Risk to tell genuine processing issues apart from risk-related declines Team Leadership & Process Ownership • Lead, coach, and grow the Payment Support team — set clear expectations and KPIs • Hire and onboard as the team scales • Jump in and get hands-on when things get critical — you're not above the front line • Spot where AI/automation can speed things up, without losing the human judgment that matters • Standardize how issues get investigated and resolved, and track the numbers that prove it's working Who You Are • 5+ years in payments, card processing, payment ops, or fintech more broadly • You actually know acquiring, issuing, authorization, and processing — not just the theory • You've investigated real declines in live environments and found real fixes, not just filed tickets • You can explain PSPs, acquirers, 3DS, fraud/risk, chargebacks, and routing clearly — to specialists and clients alike • You've led or grown a support/payments team before • You're analytical and hands-on — comfortable digging into transaction-level data to find root causes • Fluent in English; more languages are a bonus • High ownership is your default — urgent problems get your attention, not just a delegation • You see AI and automation as tools that make your team sharper, not something to fear What We Offer • Competitive salary + performance-based bonuses • A senior role with real, visible impact on payment performance and client retention • The chance to build and reshape a growing payment support function — not maintain what already exists • Direct exposure to PSPs, acquirers, and fintech partners • Genuine room to bring in new processes, automation, and AI — this isn't a \"keep the lights on\" role If you believe you are a strong fit for this role, please send your CV and salary expectations to the HR team hr@finconnecthub.com. Please use \"Head of Payment Support & Card Processing\" as the email subject. Only CVs in English will be reviewed.

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