--- title: Head of VIP at Confidential Jobs description: Position Overview: We are seeking an experienced and dynamic Head of VIP to lead and build the VIP Account Management function within a fast-paced iGaming environment. This role is pivotal in developi --- # Head of VIP **Company:** Confidential Jobs **Location:** Georgia **Posted:** 2026-09-07 **Apply by:** 2026-10-22 [Apply / View original posting](https://www.linkedin.com/jobs/view/4464337050) ## Job description Position Overview: We are seeking an experienced and dynamic Head of VIP to lead and build the VIP Account Management function within a fast-paced iGaming environment. This role is pivotal in developing and maintaining exceptional relationships with the VIP clients, ensuring their satisfaction and loyalty while driving player value and retention. The ideal candidate combines strong commercial acumen with proven leadership in customer relations and strategic planning. Responsibilities: Team Building and Leadership: Recruit, train, and mentor a team of VIP Account Managers, supporting their growth into future leadership roles Establish clear performance objectives, KPIs, and development plans for the team Foster a collaborative, high-performance team culture across shifts and regions Client Relationship Management: Develop and implement strategies to enhance the VIP client experience and lifetime value Oversee personalized, proactive management of VIP accounts, including hosting and player engagement Address and resolve escalated client issues promptly and effectively Strategic Planning and Execution: Create and execute a comprehensive VIP service and retention strategy aligned with company goals Analyze VIP client data to identify trends, growth opportunities, and areas for improvement Collaborate with Marketing, Product, Payments, and Compliance teams to enhance the overall VIP offering Performance Monitoring: Monitor and report on team performance, VIP revenue, and client satisfaction metrics Continuously assess and refine processes to improve efficiency and service quality Prepare and present regular reports to senior management on VIP program performance Stakeholder Engagement: Work closely with internal stakeholders to ensure seamless, compliant service delivery Represent the VIP team in cross-functional meetings and strategic projects Engage with external partners and vendors as needed to enhance VIP services and events Qualifications: 7–10+ years of experience in customer relations, account management, or VIP services, with proven experience in iGaming industry Proven track record building and leading high-performing VIP or account management teams Solid understanding of iGaming regulatory and responsible gambling requirements Exceptional leadership and team-building skills Strong interpersonal and communication skills Strategic thinker with the ability to implement actionable plans Proficient in data analysis and reporting, with a commercial, results-driven mindset Excellent problem-solving abilities High level of emotional intelligence and customer empathy --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Head+of+VIP) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Head of VIP","description":"

Position Overview: We are seeking an experienced and dynamic Head of VIP to lead and build the VIP Account Management function within a fast-paced iGaming environment. This role is pivotal in developing and maintaining exceptional relationships with the VIP clients, ensuring their satisfaction and loyalty while driving player value and retention. The ideal candidate combines strong commercial acumen with proven leadership in customer relations and strategic planning. Responsibilities: Team Building and Leadership: Recruit, train, and mentor a team of VIP Account Managers, supporting their growth into future leadership roles Establish clear performance objectives, KPIs, and development plans for the team Foster a collaborative, high-performance team culture across shifts and regions Client Relationship Management: Develop and implement strategies to enhance the VIP client experience and lifetime value Oversee personalized, proactive management of VIP accounts, including hosting and player engagement Address and resolve escalated client issues promptly and effectively Strategic Planning and Execution: Create and execute a comprehensive VIP service and retention strategy aligned with company goals Analyze VIP client data to identify trends, growth opportunities, and areas for improvement Collaborate with Marketing, Product, Payments, and Compliance teams to enhance the overall VIP offering Performance Monitoring: Monitor and report on team performance, VIP revenue, and client satisfaction metrics Continuously assess and refine processes to improve efficiency and service quality Prepare and present regular reports to senior management on VIP program performance Stakeholder Engagement: Work closely with internal stakeholders to ensure seamless, compliant service delivery Represent the VIP team in cross-functional meetings and strategic projects Engage with external partners and vendors as needed to enhance VIP services and events Qualifications: 7–10+ years of experience in customer relations, account management, or VIP services, with proven experience in iGaming industry Proven track record building and leading high-performing VIP or account management teams Solid understanding of iGaming regulatory and responsible gambling requirements Exceptional leadership and team-building skills Strong interpersonal and communication skills Strategic thinker with the ability to implement actionable plans Proficient in data analysis and reporting, with a commercial, results-driven mindset Excellent problem-solving abilities High level of emotional intelligence and customer empathy

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