---
title: Independent Remote Customer Support Representative
description: Independent Remote Customer Support Representative at (Tbilisi). Deadline 02 October.
---

# Independent Remote Customer Support Representative

**Location:** Tbilisi  
**Posted:** 2026-09-01  
**Apply by:** 2026-10-16

[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=749336)

## Job description

Independent Remote Customer Support Representative at (Tbilisi). Deadline 02 October.

02 October "Nexura Global" is pleased to announce an opening for the position of Independent Remote Customer Support Representative . Job Announcement Text: Nexura Global is a North America-based firm delivering premier business and client support operations across North American markets, including the United States and Canada. To maintain round-the-clock (24/7) service across all time zones, we are recruiting international remote team members to handle customer interactions on flexible operational schedules. Position Summary: As an Independent Remote Customer Support Representative, you will assist US and Canadian end-users via phone, chat, and email. Because our services run 24 hours a day, 7 days a week, this position offers flexible shift options designed to cover non-standard hours, overnight slots, and peak demand windows across North American time zones. Key Responsibilities: ** Respond to inbound calls, live chats, and email tickets in clear, professional English. ** Assist North American clients with account management, service inquiries, and primary troubleshooting. ** Accurately track and update all customer records within our CRM system. ** Follow corporate communication protocols, client scripts, and service-level agreements. ** Escalate specialized or complex client requests to senior management when necessary. ** Consistently meet metrics for resolution speed, communication quality, and customer satisfaction. Qualifications & Requirements: ** English Proficiency: High-level fluency in written and spoken English (B2-C2 mandatory) to support North American customers effectively. ** Shift Flexibility: Willingness to work variable 30-40 hour schedules within a 24/7 operational framework (including evening, weekend, or overnight hours). ** Technical Setup: Quiet working environment, a reliable computer, stable high-speed internet connection, and a noise-canceling headset. ** Experience: Prior background in call center, ticketing systems, or remote customer support is preferred. ** Core Competencies: Detail-oriented, quick troubleshooter, basic computer literacy, and strong active listening skills. What We Offer: ** Hourly pay in USD ( $3.50 - $6.00/hr , evaluated by experience, language level, and performance). ** 100% remote flexibility from home. ** Experience working alongside an established North American organization. ** Operational training and direct support from account managers. Candidates who do not meet the required English fluency or availability criteria will not be evaluated.

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