--- title: Information Technology Specialist at TECEZE description: Job Description – Desktop Support Engineer L2 Position: Desktop Support Engineer – Level 2 (L2) Location: Tbilisi, Georgia Contract Duration: 1 Year possible extension Role Overview We are seeking an --- # Information Technology Specialist **Company:** TECEZE **Location:** Tbilisi, Georgia **Posted:** 2026-08-17 **Apply by:** 2026-10-01 [Apply / View original posting](https://www.linkedin.com/jobs/view/4454235777) ## Job description Job Description – Desktop Support Engineer L2 Position: Desktop Support Engineer – Level 2 (L2) Location: Tbilisi, Georgia Contract Duration: 1 Year possible extension Role Overview We are seeking an experienced L2 Desktop Support Engineer to provide comprehensive day-to-day IT support to end users and ensure the smooth operation of desktops, laptops, mobile devices, and other IT equipment. The engineer will be responsible for troubleshooting hardware and software issues, managing IT assets, supporting user onboarding and offboarding, handling ServiceNow tickets, and ensuring incidents are resolved within agreed SLAs. Key Responsibilities Provide L2 desktop and end-user support for laptops, desktops, tablets, mobile devices, and related IT equipment. Diagnose, troubleshoot, and resolve hardware, software, and Windows OS issues . Take ownership of assigned incidents, service requests, and tasks through ServiceNow . Investigate technical issues by asking targeted questions and identifying the root cause. Track incidents through to resolution within agreed SLA requirements . Build, configure, deploy, and maintain end-user devices, including laptops, desktops, tablets, and mobile devices. Maintain accurate IT asset inventory and stock levels . Support new joiners and leavers , including device provisioning, configuration, collection, and related IT coordination. Work closely with the wider IT team and Site Lead to support local users. Provide technical assistance through onsite support, email, chat, and other approved support channels. Escalate unresolved or complex issues to the appropriate Network, Security, Systems, or other internal teams . Provide timely and accurate updates to end users regarding incidents and service requests. Use internal knowledge bases and approved technical resources to identify and implement effective solutions. Follow up with users after issue resolution to confirm that their IT systems are fully functional. Maintain accurate technical documentation, troubleshooting notes, and support manuals . Proactively identify recurring technical issues and contribute to improving the overall end-user support experience. Maintain professional and positive relationships with users, customers, and internal IT teams. Required Skills & Experience: Proven experience in L2 Desktop Support / End-User Computing (EUC) . Strong troubleshooting experience with Windows operating systems, laptops, desktops, and IT hardware . Experience with device deployment, configuration, and lifecycle management . Hands-on experience with ServiceNow or a similar ITSM platform . Experience supporting user onboarding and offboarding processes . Good understanding of incident, request, escalation, and SLA management . Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and customer-service skills. Ability to work independently and coordinate effectively with wider IT teams. Strong documentation and knowledge-sharing skills. Ability to provide professional onsite support in a corporate environment. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Information+Technology+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Information Technology Specialist","description":"

Job Description – Desktop Support Engineer L2 Position: Desktop Support Engineer – Level 2 (L2) Location: Tbilisi, Georgia Contract Duration: 1 Year possible extension Role Overview We are seeking an experienced L2 Desktop Support Engineer to provide comprehensive day-to-day IT support to end users and ensure the smooth operation of desktops, laptops, mobile devices, and other IT equipment. The engineer will be responsible for troubleshooting hardware and software issues, managing IT assets, supporting user onboarding and offboarding, handling ServiceNow tickets, and ensuring incidents are resolved within agreed SLAs. Key Responsibilities Provide L2 desktop and end-user support for laptops, desktops, tablets, mobile devices, and related IT equipment. Diagnose, troubleshoot, and resolve hardware, software, and Windows OS issues . Take ownership of assigned incidents, service requests, and tasks through ServiceNow . Investigate technical issues by asking targeted questions and identifying the root cause. Track incidents through to resolution within agreed SLA requirements . Build, configure, deploy, and maintain end-user devices, including laptops, desktops, tablets, and mobile devices. Maintain accurate IT asset inventory and stock levels . Support new joiners and leavers , including device provisioning, configuration, collection, and related IT coordination. Work closely with the wider IT team and Site Lead to support local users. Provide technical assistance through onsite support, email, chat, and other approved support channels. Escalate unresolved or complex issues to the appropriate Network, Security, Systems, or other internal teams . Provide timely and accurate updates to end users regarding incidents and service requests. Use internal knowledge bases and approved technical resources to identify and implement effective solutions. Follow up with users after issue resolution to confirm that their IT systems are fully functional. Maintain accurate technical documentation, troubleshooting notes, and support manuals . Proactively identify recurring technical issues and contribute to improving the overall end-user support experience. Maintain professional and positive relationships with users, customers, and internal IT teams. Required Skills & Experience: Proven experience in L2 Desktop Support / End-User Computing (EUC) . Strong troubleshooting experience with Windows operating systems, laptops, desktops, and IT hardware . Experience with device deployment, configuration, and lifecycle management . Hands-on experience with ServiceNow or a similar ITSM platform . Experience supporting user onboarding and offboarding processes . Good understanding of incident, request, escalation, and SLA management . Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and customer-service skills. Ability to work independently and coordinate effectively with wider IT teams. Strong documentation and knowledge-sharing skills. Ability to provide professional onsite support in a corporate environment.

","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"4454235777"},"url":"https://techgeo.ge/job/information-technology-specialist-133dd0f","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tbilisi, Georgia","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"TECEZE"},"directApply":false,"datePosted":"2026-08-17","validThrough":"2026-10-01T23:59:59+04:00"} ```