---
title: IT Support Engineer at TAV Georgia
description: IT Support Engineer at TAV Georgia (Tbilisi). Deadline 19 November.
---
# IT Support Engineer
**Company:** TAV Georgia
**Location:** Tbilisi
**Posted:** 2026-10-19
**Apply by:** 2026-12-03
**Tags:** support
[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=761851)
## Job description
IT Support Engineer at TAV Georgia (Tbilisi). Deadline 19 November.
19 November TAV Georgia is pleased to announce an opening for the position of IT Support Engineer . Position Overview: We are looking for a motivated and customer-focused IT Support Engineer to join our IT team. The successful candidate will be responsible for providing day-to-day technical support to employees, troubleshooting hardware and software issues, supporting domain-joined computers and devices, and assisting users with Microsoft 365 and Active Directory-related services. The position requires strong troubleshooting skills, good communication, and the ability to resolve incidents efficiently while maintaining a high level of user satisfaction. Key Responsibilities: ** Provide first- and second-level IT support to employees for day-to-day technical issues. ** Troubleshoot and resolve issues related to: ** Windows workstations and laptops ** Domain-joined computers and devices ** User accounts and authentication ** Microsoft 365 services ** Printers, scanners and other peripherals ** Network connectivity and basic LAN/Wi-Fi issues ** Software installation, configuration and troubleshooting ** Audio/video and meeting-room equipment ** Mobile devices/MDM ** Provide user support for Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and other commonly used Microsoft 365 applications. ** Provide user support related to Active Directory, including password resets, account-related issues, access problems and domain authentication troubleshooting. ** Support the onboarding and offboarding of users, including workstation and account-related activities. ** Install, configure and maintain user computers, laptops, printers and other IT equipment. ** Troubleshoot hardware failures and coordinate repairs or replacement of defective equipment. ** Assist users with software installation, updates and application-related issues. ** Diagnose and resolve basic network connectivity issues, including Ethernet, Wi-Fi, DNS and DHCP-related problems. ** Support remote users and provide remote troubleshooting when required. ** Maintain accurate records of incidents, requests, equipment and troubleshooting activities. ** Escalate complex technical issues to the appropriate L2/L3, network, systems or security teams. ** Follow established IT procedures, security policies and change-management processes. ** Assist with IT projects, hardware deployments, software rollouts and other infrastructure activities when required. ** Maintain a high standard of information security and ensure company IT policies are followed. ** Provide clear and professional communication to users regarding incidents, service interruptions and resolutions. Required Qualifications and Skills: ** 2+ years of experience in an IT Support / Service Desk / IT Engineer role. ** Good knowledge of Microsoft Windows 10/11 operating systems. ** Practical experience supporting Windows domain-joined computers. ** Good understanding of Active Directory and common user/account-related operations. ** Experience supporting Microsoft 365 services and applications. ** Good troubleshooting skills for hardware, software and peripheral devices. ** Experience with printers, scanners and other office peripherals. ** Basic understanding of networking concepts, including: ** TCP/IP ** DNS ** DHCP ** Ethernet ** Wi-Fi ** VLAN concepts ** Experience with remote support and troubleshooting tools. ** Ability to diagnose problems systematically and identify root causes. ** Good written and verbal communication skills. ** Strong customer-service mindset and ability to work effectively with users at different technical levels. ** Ability to prioritize multiple incidents and requests according to business impact and urgency. ** Good documentation and organizational skills. ** Ability to work independently as well as as part of an IT team. Preferred Qualifications: ** Microsoft-related certifications such as Microsoft 365 Certified, Azure or Windows certifications. ** Experience with Microsoft Entra ID and cloud-based identity services. ** Experience with Intune / Microsoft Endpoint Manager. ** Experience with IT service management / ITIL practices. ** Familiarity with ticketing and IT service management systems. ** Basic knowledge of cybersecurity and endpoint security. ** Experience supporting conference-room and audio/video equipment. ** Experience with asset management and IT inventory. ** Basic PowerShell knowledge. ** Experience working in a medium or large enterprise environment. Important Scope of the Role: ** The position is primarily focused on user support and troubleshooting. ** The engineer will provide operational support for Active Directory and Microsoft 365, but full administration and architecture of these platforms are not primary responsibilities. Complex administration and infrastructure-level issues will be escalated to the appropriate systems or infrastructure teams. Personal Skills: ** Customer-oriented and service-minded. ** Strong problem-solving and analytical abilities. ** Proactive approach to identifying and resolving issues. ** Ability to remain calm and professional under pressure. ** Good teamwork and communication skills. ** Willingness to learn new technologies. ** Strong sense of responsibility and ownership. ** Ability to work in a fast-paced enterprise environment. Interested candidates please,
---
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19 November TAV Georgia is pleased to announce an opening for the position of IT Support Engineer . Position Overview: We are looking for a motivated and customer-focused IT Support Engineer to join our IT team. The successful candidate will be responsible for providing day-to-day technical support to employees, troubleshooting hardware and software issues, supporting domain-joined computers and devices, and assisting users with Microsoft 365 and Active Directory-related services. The position requires strong troubleshooting skills, good communication, and the ability to resolve incidents efficiently while maintaining a high level of user satisfaction. Key Responsibilities: ** Provide first- and second-level IT support to employees for day-to-day technical issues. ** Troubleshoot and resolve issues related to: ** Windows workstations and laptops ** Domain-joined computers and devices ** User accounts and authentication ** Microsoft 365 services ** Printers, scanners and other peripherals ** Network connectivity and basic LAN/Wi-Fi issues ** Software installation, configuration and troubleshooting ** Audio/video and meeting-room equipment ** Mobile devices/MDM ** Provide user support for Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and other commonly used Microsoft 365 applications. ** Provide user support related to Active Directory, including password resets, account-related issues, access problems and domain authentication troubleshooting. ** Support the onboarding and offboarding of users, including workstation and account-related activities. ** Install, configure and maintain user computers, laptops, printers and other IT equipment. ** Troubleshoot hardware failures and coordinate repairs or replacement of defective equipment. ** Assist users with software installation, updates and application-related issues. ** Diagnose and resolve basic network connectivity issues, including Ethernet, Wi-Fi, DNS and DHCP-related problems. ** Support remote users and provide remote troubleshooting when required. ** Maintain accurate records of incidents, requests, equipment and troubleshooting activities. ** Escalate complex technical issues to the appropriate L2/L3, network, systems or security teams. ** Follow established IT procedures, security policies and change-management processes. ** Assist with IT projects, hardware deployments, software rollouts and other infrastructure activities when required. ** Maintain a high standard of information security and ensure company IT policies are followed. ** Provide clear and professional communication to users regarding incidents, service interruptions and resolutions. Required Qualifications and Skills: ** 2+ years of experience in an IT Support / Service Desk / IT Engineer role. ** Good knowledge of Microsoft Windows 10/11 operating systems. ** Practical experience supporting Windows domain-joined computers. ** Good understanding of Active Directory and common user/account-related operations. ** Experience supporting Microsoft 365 services and applications. ** Good troubleshooting skills for hardware, software and peripheral devices. ** Experience with printers, scanners and other office peripherals. ** Basic understanding of networking concepts, including: ** TCP/IP ** DNS ** DHCP ** Ethernet ** Wi-Fi ** VLAN concepts ** Experience with remote support and troubleshooting tools. ** Ability to diagnose problems systematically and identify root causes. ** Good written and verbal communication skills. ** Strong customer-service mindset and ability to work effectively with users at different technical levels. ** Ability to prioritize multiple incidents and requests according to business impact and urgency. ** Good documentation and organizational skills. ** Ability to work independently as well as as part of an IT team. Preferred Qualifications: ** Microsoft-related certifications such as Microsoft 365 Certified, Azure or Windows certifications. ** Experience with Microsoft Entra ID and cloud-based identity services. ** Experience with Intune / Microsoft Endpoint Manager. ** Experience with IT service management / ITIL practices. ** Familiarity with ticketing and IT service management systems. ** Basic knowledge of cybersecurity and endpoint security. ** Experience supporting conference-room and audio/video equipment. ** Experience with asset management and IT inventory. ** Basic PowerShell knowledge. ** Experience working in a medium or large enterprise environment. Important Scope of the Role: ** The position is primarily focused on user support and troubleshooting. ** The engineer will provide operational support for Active Directory and Microsoft 365, but full administration and architecture of these platforms are not primary responsibilities. Complex administration and infrastructure-level issues will be escalated to the appropriate systems or infrastructure teams. Personal Skills: ** Customer-oriented and service-minded. ** Strong problem-solving and analytical abilities. ** Proactive approach to identifying and resolving issues. ** Ability to remain calm and professional under pressure. ** Good teamwork and communication skills. ** Willingness to learn new technologies. ** Strong sense of responsibility and ownership. ** Ability to work in a fast-paced enterprise environment. Interested candidates please,
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