--- title: IT Support Specialist at HelpDesk description: 08 October About the Role: HelpDesk is looking for an IT Support Specialist to provide first- and second-line technical support across our offices. You will be the primary point of contact for end-use --- # IT Support Specialist **Company:** HelpDesk **Location:** Georgia **Posted:** 2026-09-08 **Apply by:** 2026-10-08 **Tags:** support [Apply / View original posting](https://jobs.ge/en/?view=jobs&id=751097) ## Job description 08 October About the Role: HelpDesk is looking for an IT Support Specialist to provide first- and second-line technical support across our offices. You will be the primary point of contact for end-user issues, keeping workstations, networks, printers, and shared resources running smoothly in a Windows domain environment, while supporting core infrastructure services and maintaining accurate IT records. Key Responsibilities: ** Act as the first point of contact for user requests through the helpdesk ticketing system; diagnose and resolve hardware, software, and peripheral issues using a structured troubleshooting methodology. ** Administer user accounts and workstations in Active Directory: domain joins, credential and login issues, access rights, and organizational unit placement. ** Apply and troubleshoot Group Policy (GPMC, gpupdate), including diagnosing policy conflicts and verifying correct application on client machines. ** Troubleshoot network connectivity issues — DNS resolution, DHCP addressing (including APIPA cases), gateway and internet access problems — using standard tools such as ipconfig, ping, nslookup, and tracert. ** Manage shared network folders and printers: configure NTFS and Share permissions correctly, and resolve print queue and spooler service issues. ** Perform routine tasks on Linux systems: file and directory management, disk usage monitoring, permission changes, and process checks. ** Maintain the IT asset inventory — hardware, software licenses, assignments, and lifecycle information — and keep records accurate and up to date. ** Support the IP camera / video surveillance network: verify connectivity, streaming, and visibility of cameras in monitoring software. ** Follow and promote security best practices: principle of least privilege, Multi-Factor Authentication (MFA), and user awareness of phishing and other common attacks. ** Assist with remote administration of Windows servers using approved remote management tools. ** Document incidents, resolutions, configurations, and procedures to build and maintain the internal knowledge base. Required Qualifications: ** 1-3 years of hands-on experience in an IT support / helpdesk role. ** Solid knowledge of Windows 10/11 and Windows Server environments: Active Directory, Domain Controllers, Group Policy, DNS, and DHCP. ** Networking fundamentals: TCP/IP (TCP vs UDP), the OSI model, DNS record types (A, PTR, MX, CNAME), and subnetting basics. ** Confident use of command-line diagnostic tools on Windows (ipconfig, nslookup, tracert, gpupdate) and basic Linux commands (ls, df, chmod, ps). ** Clear understanding of the difference between NTFS permissions and Share permissions. ** Familiarity with ticketing / ITSM systems (e.g., GLPI) and IT asset management practices. ** Understanding of core security concepts: least privilege, MFA, and common attack types such as phishing. ** Strong troubleshooting discipline and documentation habits. ** Working proficiency in Georgian and English. Preferred Qualifications: ** CompTIA A+ / Network+ / Security+ or Microsoft certifications (e.g., MD-102, AZ-800). ** Experience supporting IP camera / CCTV systems and related streaming protocols (RTSP, ONVIF). ** Basic scripting skills (PowerShell or Bash) for task automation. What We Offer: ** Competitive salary based on experience. ** Exposure to a diverse enterprise technology stack across a multi-entity business group. ** Support for professional development and industry certifications. ** A collaborative IT team with clear processes and modern tooling. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=IT+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"IT Support Specialist","description":"

08 October About the Role: HelpDesk is looking for an IT Support Specialist to provide first- and second-line technical support across our offices. You will be the primary point of contact for end-user issues, keeping workstations, networks, printers, and shared resources running smoothly in a Windows domain environment, while supporting core infrastructure services and maintaining accurate IT records. Key Responsibilities: ** Act as the first point of contact for user requests through the helpdesk ticketing system; diagnose and resolve hardware, software, and peripheral issues using a structured troubleshooting methodology. ** Administer user accounts and workstations in Active Directory: domain joins, credential and login issues, access rights, and organizational unit placement. ** Apply and troubleshoot Group Policy (GPMC, gpupdate), including diagnosing policy conflicts and verifying correct application on client machines. ** Troubleshoot network connectivity issues — DNS resolution, DHCP addressing (including APIPA cases), gateway and internet access problems — using standard tools such as ipconfig, ping, nslookup, and tracert. ** Manage shared network folders and printers: configure NTFS and Share permissions correctly, and resolve print queue and spooler service issues. ** Perform routine tasks on Linux systems: file and directory management, disk usage monitoring, permission changes, and process checks. ** Maintain the IT asset inventory — hardware, software licenses, assignments, and lifecycle information — and keep records accurate and up to date. ** Support the IP camera / video surveillance network: verify connectivity, streaming, and visibility of cameras in monitoring software. ** Follow and promote security best practices: principle of least privilege, Multi-Factor Authentication (MFA), and user awareness of phishing and other common attacks. ** Assist with remote administration of Windows servers using approved remote management tools. ** Document incidents, resolutions, configurations, and procedures to build and maintain the internal knowledge base. Required Qualifications: ** 1-3 years of hands-on experience in an IT support / helpdesk role. ** Solid knowledge of Windows 10/11 and Windows Server environments: Active Directory, Domain Controllers, Group Policy, DNS, and DHCP. ** Networking fundamentals: TCP/IP (TCP vs UDP), the OSI model, DNS record types (A, PTR, MX, CNAME), and subnetting basics. ** Confident use of command-line diagnostic tools on Windows (ipconfig, nslookup, tracert, gpupdate) and basic Linux commands (ls, df, chmod, ps). ** Clear understanding of the difference between NTFS permissions and Share permissions. ** Familiarity with ticketing / ITSM systems (e.g., GLPI) and IT asset management practices. ** Understanding of core security concepts: least privilege, MFA, and common attack types such as phishing. ** Strong troubleshooting discipline and documentation habits. ** Working proficiency in Georgian and English. Preferred Qualifications: ** CompTIA A+ / Network+ / Security+ or Microsoft certifications (e.g., MD-102, AZ-800). ** Experience supporting IP camera / CCTV systems and related streaming protocols (RTSP, ONVIF). ** Basic scripting skills (PowerShell or Bash) for task automation. What We Offer: ** Competitive salary based on experience. ** Exposure to a diverse enterprise technology stack across a multi-entity business group. ** Support for professional development and industry certifications. ** A collaborative IT team with clear processes and modern tooling.

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