--- title: Knowledge Management Support Specialist at EPAM Systems description: We are looking for a Knowledge Management Support Specialist to establish and maintain support processes by gathering knowledge, creating detailed documentation and ensuring the Global Service Desk op --- # Knowledge Management Support Specialist **Company:** EPAM Systems **Location:** Georgia **Posted:** 2026-07-01 **Apply by:** 2026-08-15 [Apply / View original posting](https://www.linkedin.com/jobs/view/4432393110) ## Job description We are looking for a Knowledge Management Support Specialist to establish and maintain support processes by gathering knowledge, creating detailed documentation and ensuring the Global Service Desk operates with up-to-date instructions and educational programs. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Gather knowledge from different sources required for establishing and maintaining the support process Create detailed instructions for Global Service Desk operators from scratch Update Global Service Desk / Client's Knowledge Base and keep instructions up-to-date Identify gaps in the current processes and suggest improvements and updates to them Share knowledge and information within the department and the whole organization Check Global Service Desk operators' knowledge of new and updated support processes Communicate with L2 / L3 specialists Create and update educational programs for Global Service Desk operators Requirements Background in support, as a Technical Writer or BA would be of great advantage Proficiency in English at B2+ level and higher Excellent verbal and written communication skills Capability to remain stress-resistant and cool-headed in tough situations Competency in handling and structuring high volumes of information Skills in analytical thinking and identifying dependencies and inconsistencies in processes Strong problem-solving and research skills Advanced troubleshooting and multitasking skills Capability to work in a team and think as a team Motivated, organized and responsible with quick learning ability and attention to detail Nice to have Proficiency in Russian at B2+ level and higher We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning and Udemy Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Knowledge+Management+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Knowledge Management Support Specialist","description":"

We are looking for a Knowledge Management Support Specialist to establish and maintain support processes by gathering knowledge, creating detailed documentation and ensuring the Global Service Desk operates with up-to-date instructions and educational programs. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Gather knowledge from different sources required for establishing and maintaining the support process Create detailed instructions for Global Service Desk operators from scratch Update Global Service Desk / Client's Knowledge Base and keep instructions up-to-date Identify gaps in the current processes and suggest improvements and updates to them Share knowledge and information within the department and the whole organization Check Global Service Desk operators' knowledge of new and updated support processes Communicate with L2 / L3 specialists Create and update educational programs for Global Service Desk operators Requirements Background in support, as a Technical Writer or BA would be of great advantage Proficiency in English at B2+ level and higher Excellent verbal and written communication skills Capability to remain stress-resistant and cool-headed in tough situations Competency in handling and structuring high volumes of information Skills in analytical thinking and identifying dependencies and inconsistencies in processes Strong problem-solving and research skills Advanced troubleshooting and multitasking skills Capability to work in a team and think as a team Motivated, organized and responsible with quick learning ability and attention to detail Nice to have Proficiency in Russian at B2+ level and higher We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning and Udemy Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

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