Lead Service Integration Engineer

We are seeking a Lead Service Integration Engineer for a long-term assignment (minimum 12 months) focused on Service Vendor Integration within the Store and Supply Chain domain. This is a leadership role requiring a seasoned professional who can take ownership of designing and executing complex integration projects while guiding cross-functional teams. Operating within a hybrid cloud and on-premise environment, you will play a critical role in transforming a fragmented IT landscape by driving end-to-end system integration, improving data flow, and increasing visibility and control. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Design and implement service integrations across hybrid environments (cloud and on-premise) Improve data integration and flow between distributed systems Work with API management solutions and REST-based services (e.g., ServiceNow) Integrate and align process management tools to enhance system efficiency Develop and optimize integrations for SaaS platforms (e.g., ServiceNow) Drive observability and monitoring efforts using tools like Grafana to enhance system transparency Establish clear end-to-end visibility of environments and dependencies Collaborate with stakeholders to ensure system alignment and integration success Requirements 5+ years of hands-on experience as a Service Integration Engineer or in a similar role At least 1 year of relevant leadership experience Solid understanding of API management and REST-based services Background in Kotlin (Java may be accepted as an alternative) Proficiency with distributed data sources and complex system landscapes Expertise in SaaS platform integrations, particularly ServiceNow or similar tools Knowledge of cloud environments, preferably Azure Strong skills in monitoring and observability tools like Grafana or Prometheus Ability to work independently, structuring complex environments effectively Proactive and solution-oriented mindset Excellent command of written and spoken English (B2+ level) Nice to have Familiarity with ServiceNow integrations for enhanced system connectivity Exposure to both cloud and on-premise architectures for hybrid solutions Understanding of IT infrastructure and SRE principles Showcase of a Site Reliability Engineer mindset and focus for operational excellence We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning and Udemy Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.