---
title: მხარდაჭერის გუნდის ხელმძღვანელი at ეიაიო სოფთვეარ
description: AIO Software is pleased to announce a vacancy for the position of Support Team Lead Responsibilities: Manage the technical support team: assign tasks, monitor results, and develop team members. Handle
---

# მხარდაჭერის გუნდის ხელმძღვანელი

**Company:** ეიაიო სოფთვეარ  
**Location:** თბილისი  
**Posted:** 2026-09-08  
**Apply by:** 2026-10-07

[Apply / View original posting](https://hr.ge/announcement/492770)

## Job description

AIO Software is pleased to announce a vacancy for the position of Support Team Lead Responsibilities: Manage the technical support team: assign tasks, monitor results, and develop team members. Handle daily operational work with the team (prioritizing tickets, monitoring SLAs, resolving complex cases). Build, implement, and optimize support processes for a B2B SaaS product. Manage team resources: distribute workload, plan schedules, and improve efficiency. Work with key clients on complex and escalated cases. Analyze support performance metrics and prepare regular reporting. Investigate incidents, conduct Root Cause Analysis, and implement measures to prevent recurrence. Collaborate cross-functionally with development and product teams to improve the customer experience. Professional skills: Experience managing a technical support team. Experience building and optimizing support processes (SLA, escalations, ticket prioritization). Confident work with ticketing systems. Hands-on experience with incident management and Root Cause Analysis. Experience working with key support metrics and preparing analytical reporting. Experience with cross-functional collaboration with development and product teams. Fluent English, B2 level or higher (required). Technical background: experience with CRM systems or in IT is a plus. Personal qualities: Strong leadership skills and the ability to build an effective team. Experience mentoring and developing employees, with a willingness to share expertise. Strong communication skills and fluent written and spoken language. Ability to prioritize and make decisions under high workload. Ability to multitask effectively. Proactive, positive, and constructive approach to problem-solving. Emotional resilience and the ability to stay focused under stress. Interested Candidates please click on the button "Easy Apply"

---

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