---
title: NOC / L1 Support Engineer at HiGaming
description: Project Overview: The NOC ensures 24/7 monitoring, incident detection, and operational analytics for critical production systems. This is a monitoring and analytical role — ideal for someone who thriv
---

# NOC / L1 Support Engineer

**Company:** HiGaming  
**Location:** Tbilisi, Georgia  
**Posted:** 2026-11-11  
**Apply by:** 2026-12-26

[Apply / View original posting](https://www.linkedin.com/jobs/view/4489910949)

## Job description

Project Overview: The NOC ensures 24/7 monitoring, incident detection, and operational analytics for critical production systems. This is a monitoring and analytical role — ideal for someone who thrives on data interpretation, trend analysis, and process improvement, rather than hands-on code changes. 📌 Key Responsibilities: Real-Time Monitoring & Detection Continuously monitor system, application, and business KPIs across observability platforms (Grafana, Coralogix, Prometheus, CloudWatch, etc.). Identify anomalies, performance degradation, or potential service risks before user impact. Validate alerts and eliminate false positives using data correlation and event analysis. Incident Analytics & Reporting Capture all incident events, maintaining clear, timestamped timelines. Analyze recurring incidents and false alarms to identify monitoring gaps and optimization opportunities. Support post-incident data analysis and trend visualizations. Incident Coordination Declare and track incidents through their lifecycle. Escalate to appropriate L2/L3 teams when technical intervention is needed. Ensure communication clarity and SLA compliance during active incidents. Participate in Post-Incident Reviews (PIRs) as data owner — providing metrics and trend context. Refine alerting logic, thresholds, and escalation policies based on historical data. Maintain and enhance NOC runbooks and monitoring documentation. 📌 Requirements: 2+ years in NOC, monitoring, or reliability analytics. Knowledge of ITIL incident management lifecycle. Familiarity with (Pager Duty), Jira , and observability tools (Grafana, Coralogix (or similar), Prometheus). Strong analytical skills. Excellent communication and cross-team coordination. Understanding of infrastructure and Golden signals (Latency, traffic, errors, etc.) 📌 Benefits: 18 non-service delivery days per year Birthday gifts from the company Partially covered language classes after three months of employment

---

🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=NOC+%2F+L1+Support+Engineer) — get alerted when matching roles are posted in Georgia.

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"NOC / L1 Support Engineer","description":"<p>Project Overview: The NOC ensures 24/7 monitoring, incident detection, and operational analytics for critical production systems. This is a monitoring and analytical role — ideal for someone who thrives on data interpretation, trend analysis, and process improvement, rather than hands-on code changes. 📌 Key Responsibilities: Real-Time Monitoring & Detection Continuously monitor system, application, and business KPIs across observability platforms (Grafana, Coralogix, Prometheus, CloudWatch, etc.). Identify anomalies, performance degradation, or potential service risks before user impact. Validate alerts and eliminate false positives using data correlation and event analysis. Incident Analytics & Reporting Capture all incident events, maintaining clear, timestamped timelines. Analyze recurring incidents and false alarms to identify monitoring gaps and optimization opportunities. Support post-incident data analysis and trend visualizations. Incident Coordination Declare and track incidents through their lifecycle. Escalate to appropriate L2/L3 teams when technical intervention is needed. Ensure communication clarity and SLA compliance during active incidents. Participate in Post-Incident Reviews (PIRs) as data owner — providing metrics and trend context. Refine alerting logic, thresholds, and escalation policies based on historical data. Maintain and enhance NOC runbooks and monitoring documentation. 📌 Requirements: 2+ years in NOC, monitoring, or reliability analytics. Knowledge of ITIL incident management lifecycle. Familiarity with (Pager Duty), Jira , and observability tools (Grafana, Coralogix (or similar), Prometheus). Strong analytical skills. Excellent communication and cross-team coordination. Understanding of infrastructure and Golden signals (Latency, traffic, errors, etc.) 📌 Benefits: 18 non-service delivery days per year Birthday gifts from the company Partially covered language classes after three months of employment</p>","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"4489910949"},"url":"https://techgeo.ge/job/noc-l1-support-engineer-abe8b08","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tbilisi, Georgia","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"HiGaming"},"directApply":false,"datePosted":"2026-11-11","validThrough":"2026-12-26T23:59:59+04:00"}
```