--- title: Operations Manager at Spark by Hilton description: Company Description An upscale Branded Hotel (focused-service hotel brand) within the Hilton portfolio, offering reliable, comfortable stays with a friendly and efficient guest experience. The Tbilisi --- # Operations Manager **Company:** Spark by Hilton **Location:** Tbilisi, Georgia **Posted:** 2026-08-12 **Apply by:** 2026-09-26 [Apply / View original posting](https://www.linkedin.com/jobs/view/4452356166) ## Job description Company Description An upscale Branded Hotel (focused-service hotel brand) within the Hilton portfolio, offering reliable, comfortable stays with a friendly and efficient guest experience. The Tbilisi property is designed for travelers seeking quality, value, and consistency, supported by Hilton’s global standards and systems. Team members benefit from established operational processes, training programs, and access to Hilton’s hospitality expertise. The hotel emphasizes guest satisfaction, streamlined services, and a collaborative work culture that supports professional growth. Role Description The Hotel Operations Manager – Spark By Hilton Tbilisi is responsible for managing and coordinating the hotel's day-to-day operations to ensure an exceptional guest experience, consistent service delivery, and efficient business performance. This full-time, on-site role involves overseeing front-of-house and back-of-house operations, supporting department leaders, and ensuring compliance with Hilton brand standards, company policies, and local regulations. The Operations Manager works closely with the General Manager and department heads to ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Engineering, and other operational functions . The role focuses on maintaining high standards of guest service, operational efficiency, quality assurance, property presentation, and team performance. Responsibilities include monitoring guest satisfaction, operational KPIs, staffing, departmental costs, service quality, and productivity , while identifying opportunities to improve efficiency and profitability. The Operations Manager supports budgeting, forecasting, cost control, and financial reporting and contributes to the achievement of hotel revenue and profitability objectives. The role also involves leading, coaching, and developing team members , resolving guest concerns and escalated issues, coordinating VIP requirements, maintaining health and safety standards, and ensuring the hotel consistently meets Hilton's operational and service expectations. The Operations Manager collaborates with the General Manager and corporate teams on commercial initiatives, operational projects, training, quality improvement, and long-term business planning , contributing to the overall success and growth of the property. Key Responsibilities Oversee daily hotel operations and ensure smooth interdepartmental coordination. Manage and support Front Office, Housekeeping, F&B, Engineering, and other operational departments . Ensure consistently high levels of guest satisfaction and service quality . Monitor operational performance, KPIs, productivity, and service standards. Ensure compliance with Hilton brand standards, SOPs, health & safety requirements, and local regulations . Support the General Manager with budgeting, forecasting, cost control, and financial performance . Identify opportunities to improve operational efficiency and profitability. Lead, coach, motivate, and develop department leaders and operational teams. Handle guest complaints, VIP requests, and escalated operational matters . Monitor property condition, cleanliness, maintenance, and safety standards. Coordinate Food & Beverage operations and ensure consistent service delivery. Support recruitment, onboarding, training, and employee performance management. Prepare and review operational reports and provide recommendations for improvement. Collaborate with Sales, Marketing, Revenue Management, and corporate teams. Drive continuous improvement initiatives and contribute to the hotel's business strategy and long-term objectives . Ideal Candidate Proven experience in hotel operations or hospitality management . Previous experience as an Operations Manager, Hotel Manager, Rooms Division Manager, or senior departmental leader . Strong understanding of full-service or focused-service hotel operations. Demonstrated experience managing multidisciplinary teams . Strong knowledge of guest experience, quality assurance, and operational standards. Understanding of P&L, budgeting, forecasting, cost control, and hotel KPIs . Strong leadership, communication, problem-solving, and decision-making skills. Ability to work in a fast-paced, international hospitality environment. Experience with an international hotel brand is highly desirable. Strong English communication skills; additional languages are an advantage. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Operations+Manager) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Operations Manager","description":"

Company Description An upscale Branded Hotel (focused-service hotel brand) within the Hilton portfolio, offering reliable, comfortable stays with a friendly and efficient guest experience. The Tbilisi property is designed for travelers seeking quality, value, and consistency, supported by Hilton’s global standards and systems. Team members benefit from established operational processes, training programs, and access to Hilton’s hospitality expertise. The hotel emphasizes guest satisfaction, streamlined services, and a collaborative work culture that supports professional growth. Role Description The Hotel Operations Manager – Spark By Hilton Tbilisi is responsible for managing and coordinating the hotel's day-to-day operations to ensure an exceptional guest experience, consistent service delivery, and efficient business performance. This full-time, on-site role involves overseeing front-of-house and back-of-house operations, supporting department leaders, and ensuring compliance with Hilton brand standards, company policies, and local regulations. The Operations Manager works closely with the General Manager and department heads to ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Engineering, and other operational functions . The role focuses on maintaining high standards of guest service, operational efficiency, quality assurance, property presentation, and team performance. Responsibilities include monitoring guest satisfaction, operational KPIs, staffing, departmental costs, service quality, and productivity , while identifying opportunities to improve efficiency and profitability. The Operations Manager supports budgeting, forecasting, cost control, and financial reporting and contributes to the achievement of hotel revenue and profitability objectives. The role also involves leading, coaching, and developing team members , resolving guest concerns and escalated issues, coordinating VIP requirements, maintaining health and safety standards, and ensuring the hotel consistently meets Hilton's operational and service expectations. The Operations Manager collaborates with the General Manager and corporate teams on commercial initiatives, operational projects, training, quality improvement, and long-term business planning , contributing to the overall success and growth of the property. Key Responsibilities Oversee daily hotel operations and ensure smooth interdepartmental coordination. Manage and support Front Office, Housekeeping, F&B, Engineering, and other operational departments . Ensure consistently high levels of guest satisfaction and service quality . Monitor operational performance, KPIs, productivity, and service standards. Ensure compliance with Hilton brand standards, SOPs, health & safety requirements, and local regulations . Support the General Manager with budgeting, forecasting, cost control, and financial performance . Identify opportunities to improve operational efficiency and profitability. Lead, coach, motivate, and develop department leaders and operational teams. Handle guest complaints, VIP requests, and escalated operational matters . Monitor property condition, cleanliness, maintenance, and safety standards. Coordinate Food & Beverage operations and ensure consistent service delivery. Support recruitment, onboarding, training, and employee performance management. Prepare and review operational reports and provide recommendations for improvement. Collaborate with Sales, Marketing, Revenue Management, and corporate teams. Drive continuous improvement initiatives and contribute to the hotel's business strategy and long-term objectives . Ideal Candidate Proven experience in hotel operations or hospitality management . Previous experience as an Operations Manager, Hotel Manager, Rooms Division Manager, or senior departmental leader . Strong understanding of full-service or focused-service hotel operations. Demonstrated experience managing multidisciplinary teams . Strong knowledge of guest experience, quality assurance, and operational standards. Understanding of P&L, budgeting, forecasting, cost control, and hotel KPIs . Strong leadership, communication, problem-solving, and decision-making skills. Ability to work in a fast-paced, international hospitality environment. Experience with an international hotel brand is highly desirable. Strong English communication skills; additional languages are an advantage.

","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"4452356166"},"url":"https://techgeo.ge/job/operations-manager-b3146e6","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tbilisi, Georgia","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"Spark by Hilton"},"directApply":false,"datePosted":"2026-08-12","validThrough":"2026-09-26T23:59:59+04:00","employmentType":"FULL_TIME"} ```