Persian speaking customer support

Handle customer inquiries and provide online customer support, addressing questions related to exchange operations, account management, and trading processes. Communicate with customers in Farsi, ensuring accurate information delivery and efficient issue resolution. Collect customer feedback and suggestions, and collaborate with the team to improve service processes and user experience. Work effectively under high pressure, provide services according to the shift schedule, and accept three-shift rotations (morning, afternoon, night). Participate in regular training sessions to continuously improve business knowledge and customer service skills. Job Requirements: Bachelor’s degree or above, with preference given to candidates majoring in languages, finance, or related fields. Must possess fluent persian launguage reading and writing skills, with the ability to communicate seamlessly with Farsi-speaking customers. Strong communication skills to accurately understand and convey work-related content. Minimum of 1 year of experience in customer support or a related role; experience in finance or cryptocurrency exchanges is a plus. Excellent communication skills and team spirit, with the ability to stay calm and focused under pressure. Proficiency in computer and office software, with basic knowledge of networks.