QCommerce მხარდაჭერის აგენტი

HR Agency is announcing vacancy for QCommerce Support Agent, assigned to Glovo in Georgia. The hired person will be assigned to Glovoapp Georgia LLC. We are seeking a highly motivated and detail-oriented individual to join our team as
a Quick Commerce Support Agent. In this role, you will take full ownership of an
assigned region, responsible for managing and resolving Q-Commerce support
cases within our Salesforce platform. Your primary goal will be to resolve partner and
product data inquiries efficiently to meet and exceed our Service Level Agreements
(SLAs). You will be a key player in ensuring the accuracy and integrity of our catalog
data for your region. Responsibilities: Take ownership of your assigned region, effectively managing a queue of
incoming cases in Salesforce related to the creation and onboarding of
partners and creation or modification of products in our PIM & Catalog
systems. Meet and exceed targets for case resolution times (SLAs), ensuring timely
and accurate support. Populate and adjust product and partner information within Salesforce based
on case requests, ensuring the highest level of accuracy and completeness. Utilize automation tools to modify catalog content, adhering to the required
format. Collaborate with regional and global teams to assign appropriate master
categories to products and update brand information. Requirements: Proficient in English (C1 level) to effectively communicate and participate in
training sessions and daily operations. Strong computer skills. Salesforce and Google Sheets knowledge is a plus. Meticulous attention to detail, with exceptional organizational and time
management abilities to consistently meet SLA deadlines. A proactive problem-solver with the ability to work independently while also
demonstrating excellent interpersonal and communication skills for team
collaboration. Availability to work fixed hours, Monday to Friday, in a hybrid working model. What We Offer: Extensive Training: We provide comprehensive training on our systems,
including Salesforce, ensuring you have the skills and knowledge to excel in
the role. No prior experience is needed, as we offer on-the-job training. Startup Environment: Join our exciting startup atmosphere where innovation
and creativity thrive. Be part of a growing company that values your ideas and
contributions. Inclusive Culture: Join our collaborative and inclusive team environment,
where open communication and teamwork are valued. Your contributions will
be recognized and appreciated. Work-Life Balance: Enjoy fixed hours from Monday to Friday and a hybrid
working model, ensuring a healthy work-life balance. Glovo Values: Gas: We work hard with energy and passion for what we do. Care: We are careful. We are citizens of the world and strive to have a positive
impact on the environment. Good vibes: We build our reality on optimism, trust, and openness.
● Stay humble: We are conscious. We believe that feedback is the best way to
improve ourselves. Glownership: We are Glowners. We go beyond our roles and departments for
Glovo's success. High bar: We maintain high standards. Our team consists of the best talents. Interested Candidates please click on the button "Easy Apply"