Sales Support Assistant

Company Description MSC Mediterranean Shipping Company is a privately owned global container shipping leader founded in 1970, with headquarters in Geneva, Switzerland. The company operates in more than 675 offices across over 155 countries and employs over 200,000 people worldwide. MSC provides global service with strong local expertise, supported by an integrated network of road, rail, and sea transport resources. The company delivers professional, efficient, and industry-specific solutions tailored to the needs of businesses, regardless of what they ship or where they ship it. MSC’s services are designed around customers, focusing on reliability, flexibility, and long-term partnerships. Role Description The Sales Support Assistant is a full-time, on-site role based in Tbilisi. This role supports the sales team with day-to-day coordination of customer inquiries, quotations, and bookings, ensuring timely and accurate information flow. Responsibilities include preparing and updating sales documentation, maintaining customer records, and assisting with rate and contract management in relevant systems. The Sales Support Assistant will communicate with customers and internal departments to resolve queries, follow up on opportunities, and support the implementation of sales initiatives. The role also involves monitoring shipment status, providing proactive updates to customers, and contributing to continuous improvement of sales support processes. Qualifications Candidates should possess strong Customer Service and Customer Support skills, with a focus on responsiveness and relationship-building. Candidates should possess excellent Communication skills, including clear written and verbal communication in English and local language. Candidates should possess Sales and Sales Operations skills, including familiarity with order processing, documentation, and basic commercial terms. Strong organizational and time-management abilities, with attention to detail and accuracy in data entry and documentation. Proficiency with MS Office tools and ability to quickly learn company-specific systems and platforms. Ability to collaborate effectively in a team environment and coordinate with cross-functional stakeholders. Prior experience in logistics, shipping, or a related commercial support role is an advantage. Relevant vocational training or a degree in business, logistics, or a related field is preferred.