Salesforce Business Analyst

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Gather and document business requirements from stakeholders across various departments Translate business needs into functional specifications for the Salesforce platform Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions Conduct gap analysis between current business processes and desired Salesforce functionality Facilitate workshops and meetings with stakeholders to align on project scope and deliverables Support user acceptance testing and validate that solutions meet business requirements Create and maintain documentation, including process flows, user stories, and business cases Provide recommendations for process improvements leveraging Salesforce capabilities Act as a liaison between business users and technical teams throughout the project lifecycle Assist in the prioritization of the product backlog based on business value and impact Requirements 3+ years of experience working within the Salesforce ecosystem Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud Background in business analysis within a Salesforce environment Understanding of the Salesforce platform and its core capabilities English proficiency at B2 level or higher Nice to have Familiarity with Salesforce Financial Services Cloud Knowledge of Salesforce Agentforce Skills in Salesforce Marketing Cloud We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.