Senior Knowledge Management Support Specialist

We are seeking a Senior Knowledge Management Support Specialist to join our team. In this role, you will be responsible for maintaining and enhancing our knowledge base, collaborating with support teams to refine processes, and mentoring junior team members. The ideal candidate will bring strong analytical skills, attention to detail, and a proactive approach to knowledge management. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Create, review, update, and archive knowledge base articles Identify and resolve inconsistencies in instructions and processes Work proactively on enhancements and updates to existing documentation Communicate with L2/L3 support teams to implement new processes and address technical issues Refine and improve existing workflows in collaboration with support teams Participate in knowledge assessments for operators Provide mentorship and guidance to junior team members Requirements 3+ years of experience in support, knowledge management, or technical writing Strong communication and analytical skills Capability to structure and manage high volumes of information Proficiency in problem-solving, troubleshooting, and multitasking Detail-oriented, organized, and collaborative team player mindset B2+ level proficiency in both English and Russian Flexibility to work full-time, 9x5 (Monday-Friday, 9:00 AM - 6:00 PM in the employee's local time zone), with temporary adjustments for client onboarding as needed We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning and Udemy Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.