--- title: Senior ServiceNow Business Analyst at EPAM Systems description: We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, w --- # Senior ServiceNow Business Analyst **Company:** EPAM Systems **Location:** Georgia **Posted:** 2026-09-03 **Apply by:** 2026-10-18 [Apply / View original posting](https://www.linkedin.com/jobs/view/4461911632) ## Job description We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, we want to meet you! This position focuses on defining product requirements and leading the engineering team to deliver successful ServiceNow implementations. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Define and clarify requirements by engaging with stakeholders Ensure scope is well-defined and managed across the program Maintain accurate documentation for program and project management Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes Analyze business processes to identify opportunities for improvement Develop comprehensive project plans and establish timelines Perform data analysis to inform decision-making Lead meetings and workshops with stakeholders Track project progress and share key performance metrics Confirm that solutions meet business needs and objectives Support activities during the implementation phase Conduct reviews post-implementation to evaluate project success Keep abreast of industry trends and emerging practices Requirements ServiceNow implementation experience (1 year minimum) At least 4 years of experience in Business Analysis, emerging technologies, or related fields Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD Familiarity with Agile software development methodologies Experience as a scrum master driving development sprints Bachelor’s degree in a technical field or equivalent practical expertise Proven performance as a Business Analyst in the tech industry Strong analytical and problem-solving abilities Effective communication and interpersonal skills Proficiency in data analysis and visualization tools Understanding of business process modeling techniques Knowledge of project management methodologies Capacity to work independently and collaboratively Attention to detail with strong organizational capabilities Familiarity with the software development lifecycle (SDLC) Expertise in Agile and Scrum methodologies English Level B2+ Nice to have Background in Software Engineering Aptitude for solving problems in dynamic and evolving environments Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals Capability to explain technical concepts to non-technical stakeholders Exceptional verbal and written communication skills We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments. 1 --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Senior+ServiceNow+Business+Analyst) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Senior ServiceNow Business Analyst","description":"

We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, we want to meet you! This position focuses on defining product requirements and leading the engineering team to deliver successful ServiceNow implementations. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities Define and clarify requirements by engaging with stakeholders Ensure scope is well-defined and managed across the program Maintain accurate documentation for program and project management Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes Analyze business processes to identify opportunities for improvement Develop comprehensive project plans and establish timelines Perform data analysis to inform decision-making Lead meetings and workshops with stakeholders Track project progress and share key performance metrics Confirm that solutions meet business needs and objectives Support activities during the implementation phase Conduct reviews post-implementation to evaluate project success Keep abreast of industry trends and emerging practices Requirements ServiceNow implementation experience (1 year minimum) At least 4 years of experience in Business Analysis, emerging technologies, or related fields Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD Familiarity with Agile software development methodologies Experience as a scrum master driving development sprints Bachelor’s degree in a technical field or equivalent practical expertise Proven performance as a Business Analyst in the tech industry Strong analytical and problem-solving abilities Effective communication and interpersonal skills Proficiency in data analysis and visualization tools Understanding of business process modeling techniques Knowledge of project management methodologies Capacity to work independently and collaboratively Attention to detail with strong organizational capabilities Familiarity with the software development lifecycle (SDLC) Expertise in Agile and Scrum methodologies English Level B2+ Nice to have Background in Software Engineering Aptitude for solving problems in dynamic and evolving environments Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals Capability to explain technical concepts to non-technical stakeholders Exceptional verbal and written communication skills We offer We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments. 1

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