--- title: Service Manager at Agarani Estate • აგარანის მამული description: Company Description Holiday Inn Telavi is a modern, stylish hotel located in Georgia’s leading wine region, about one hour from Tbilisi. Set in a central area within walking distance of major attracti --- # Service Manager **Company:** Agarani Estate • აგარანის მამული **Location:** Telavi, Georgia **Posted:** 2026-08-18 **Apply by:** 2026-10-02 [Apply / View original posting](https://www.linkedin.com/jobs/view/4452251883) ## Job description Company Description Holiday Inn Telavi is a modern, stylish hotel located in Georgia’s leading wine region, about one hour from Tbilisi. Set in a central area within walking distance of major attractions, the hotel is surrounded by historic landmarks such as King Erekle II Palace, Telavi Theater, and Batonis Tsikhe castle. With 85 elegantly designed guest rooms, the hotel caters to both leisure and business travelers and serves as an ideal base to explore the region. Guests can enjoy a top-floor restaurant with panoramic views over the Alazani valley, the Iberico Bar & Restaurant with Georgian and international flavors, and a terrace for relaxing drinks and snacks. The property also offers a flexible conference room for up to 50 delegates, complimentary Wi‑Fi, a spa, and a fitness center to enhance the guest experience. Role Description The Service Manager is responsible for overseeing daily hotel service operations to ensure consistently high standards of guest satisfaction. This full-time, on-site role, based in Tbilisi, includes coordinating front-of-house and guest service teams, monitoring service quality, and resolving guest concerns in a timely and professional manner. The Service Manager collaborates closely with other department leaders to align service delivery with brand standards, optimize workflows, and support staff training and performance. The role also involves reviewing guest feedback, implementing service improvement initiatives, and maintaining a welcoming, safe, and inclusive environment for guests and team members. Qualifications Demonstrated experience in hotel or hospitality service management, including supervising guest-facing teams and managing daily operations. Strong customer service and conflict-resolution skills, with the ability to handle guest inquiries and complaints calmly and effectively. Solid organizational and time-management abilities, capable of prioritizing multiple tasks in a fast-paced environment. Effective verbal and written communication skills in English; proficiency in Georgian and other languages is an asset. Knowledge of hospitality standards, safety and cleanliness procedures, and basic hotel systems or property management software. Collaborative leadership style, with skills in coaching, motivating, and developing team members from diverse backgrounds. Flexibility to work shifts, weekends, and holidays as needed to support hotel operations. Relevant education in hospitality management, business, or a related field preferred; prior experience in an international hotel brand is an advantage. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Service+Manager) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Service Manager","description":"

Company Description Holiday Inn Telavi is a modern, stylish hotel located in Georgia’s leading wine region, about one hour from Tbilisi. Set in a central area within walking distance of major attractions, the hotel is surrounded by historic landmarks such as King Erekle II Palace, Telavi Theater, and Batonis Tsikhe castle. With 85 elegantly designed guest rooms, the hotel caters to both leisure and business travelers and serves as an ideal base to explore the region. Guests can enjoy a top-floor restaurant with panoramic views over the Alazani valley, the Iberico Bar & Restaurant with Georgian and international flavors, and a terrace for relaxing drinks and snacks. The property also offers a flexible conference room for up to 50 delegates, complimentary Wi‑Fi, a spa, and a fitness center to enhance the guest experience. Role Description The Service Manager is responsible for overseeing daily hotel service operations to ensure consistently high standards of guest satisfaction. This full-time, on-site role, based in Tbilisi, includes coordinating front-of-house and guest service teams, monitoring service quality, and resolving guest concerns in a timely and professional manner. The Service Manager collaborates closely with other department leaders to align service delivery with brand standards, optimize workflows, and support staff training and performance. The role also involves reviewing guest feedback, implementing service improvement initiatives, and maintaining a welcoming, safe, and inclusive environment for guests and team members. Qualifications Demonstrated experience in hotel or hospitality service management, including supervising guest-facing teams and managing daily operations. Strong customer service and conflict-resolution skills, with the ability to handle guest inquiries and complaints calmly and effectively. Solid organizational and time-management abilities, capable of prioritizing multiple tasks in a fast-paced environment. Effective verbal and written communication skills in English; proficiency in Georgian and other languages is an asset. Knowledge of hospitality standards, safety and cleanliness procedures, and basic hotel systems or property management software. Collaborative leadership style, with skills in coaching, motivating, and developing team members from diverse backgrounds. Flexibility to work shifts, weekends, and holidays as needed to support hotel operations. Relevant education in hospitality management, business, or a related field preferred; prior experience in an international hotel brand is an advantage.

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