---
title: Shift Lead at HiGaming
description: 📌 Key Responsibilities: Monitoring and guiding a team of customer support agents Ensuring high performance, adherence to KPIs, and continuous service improvement Assisting agents in resolving complex 
---

# Shift Lead

**Company:** HiGaming  
**Location:** Tbilisi, Georgia  
**Posted:** 2026-10-02  
**Apply by:** 2026-11-16

[Apply / View original posting](https://www.linkedin.com/jobs/view/4474769165)

## Job description

📌 Key Responsibilities: Monitoring and guiding a team of customer support agents Ensuring high performance, adherence to KPIs, and continuous service improvement Assisting agents in resolving complex cases and providing real-time support Reporting performance trends and collaborating with management for process optimization. 📌 Requirements: This role is ideal for individuals with at least 2 years of experience in the igaming sector, who are passionate about leading support teams and creating exceptional player experiences. Experience as a Shift Lead or Team Lead, Knowledge of customer support, Experience with CRM system, reports, Knowledge of English on Advanced level

---

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