Technical Onboarding Specialist (E-commerce Integrations)

At Flat Rock Technology, we build the future! Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact. With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide. We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose. Join a team that’s collaborative, ambitious, and always pushing for better. At Flat Rock, we don’t just follow the future - we create it. Main responsibilities: Set up and launch clients on the platform Configure integrations and troubleshoot issues during onboarding Act as the primary client contact during the launch phase, ensuring timely delivery Import, clean, map, and optimise product data across marketplaces Validate product feeds and ensure marketplace compliance Understand client goals and align onboarding accordingly Deliver client training sessions and enable platform adoption Monitor integrations and resolve product listing or data issues Ensure accurate and timely project status updates on multiple platforms Maintain documentation, best practices, and process improvements Coordinate with multiple different internal and external stakeholders Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering. Fluent in both written and spoken English. Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols. Strong working knowledge of Excel and HTML. Experience managing multiple complex client projects simultaneously. Strong problem-solving skills with a client-focused mindset. Excellent communication and presentation skills for both technical and non-technical audiences. Strong documentation and process development abilities. Experience delivering software training content. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues. Experience working with enterprise clients and/or within the e-commerce industry. Familiarity with remote-based training tools. What we offer in return: Competitive salary packages plus a range of region-specific benefits Clear career paths and opportunities for continuous professional development Exciting, meaningful work within a fast-growing international organisation Modern office spaces across the globe A vibrant company culture with regular team events and social activities Entertainment zones, team-building programmes, and local cultural celebrations Hybrid working options – enjoy the flexibility of working from home and the office Additional holiday days added the longer you’re with Flat Rock Privacy statement If that sounds just like you, apply now by sending your CV in English ! By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview. We can’t wait to meet you!