--- title: Technical Support Administrator at FINCA Impact Finance description: a Career Advancing Financial Inclusion ABOUT FINCA IMPACT FINANCE FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their ow --- # Technical Support Administrator **Company:** FINCA Impact Finance **Location:** Tbilisi, Georgia **Posted:** 2026-10-16 **Apply by:** 2026-11-30 **Tags:** support [Apply / View original posting](https://www.linkedin.com/jobs/view/4470095218) ## Job description a Career Advancing Financial Inclusion ABOUT FINCA IMPACT FINANCE FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities. FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity. Role Purpose Analysis and resolution of incidents and service inquiries from end-users, received through the corporate service desk platform (the primary communication tool), collaboration channels (such as: email, MS Teams) or in person, providing exceptional support and service while demonstrating the appropriate sense of urgency and priority. Installation, configuration and troubleshooting of endpoint hardware, including desktop and laptop computers, smart phones, tablets, thin clients, peripherals (printers, scanners etc.) and other specialized devices. Installation and troubleshooting of software applications and programs installed on endpoint devices, such as Operating System and required drivers, productivity tools, specialized applications and tools. Testing and implementation of endpoint software and hardware upgrades, updates, and system solutions approved by management and in coordination with third-party vendors, as required. Ensures that all workstations are performing at their best level, including antivirus scan, disk optimization, applications updates/upgrades, memory optimization, clearing browser cache and temporary files, etc. Keeps up to date with smart phones and other communication standards. Improves his/her skills in mobile devices setup and maintenance. Executes scheduled periodic computer hardware maintenance and servicing. Performs remote and hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications, as required. Maintains user accounts on networks and applications. Make sure proper permissions are established within the applications and the network operating systems. Provides first level support of all Active Directory incidents (e.g., user password resets, joining the domain, etc.) Provides first level support to office cabled LAN and Wi-Fi configuration, as well as internet access troubleshooting and ISP outage escalations. Monitors execution of automated backups, analyses and escalated incidents. Records, tracks, and documents the helpdesk request problem-solving process, and actions taken through the final resolution. Installs OS and applications updates, service packs, etc. ensuring that each computer has an up-to date record in the Inventory Database. Resolves known cybersecurity risks and incidents specific to endpoints (e.g., antivirus remediation's, installing updates and patches, etc.). Works with colleagues within Global IT, responsible for end-user and endpoint support services. Maintains a good working knowledge of advances in FINCA's most commonly used applications. Work to improve his/her knowledge in specific software used in FINCA. Job Requirements Qualifications A diploma in computer science, electrical engineering, or information technology. A degree in information technology or related field will be an added advantage but not a requirement. Any Microsoft certifications are an added advantage but not a requirement. Experience At least 2 years of experience in a technical support environment. Experience with the following products: Windows 10, SharePoint, MS Office, Office 365, Outlook, Teams, Antivirus products. Experience with Windows Deployment Services. User account/Group management in Active Directory. Working knowledge of Group Policy. Experience with troubleshooting basic network issues (DNS, DHCP, Proxy, VPN). A good understanding of Local Area Networks as well as Wi-Fi-setup. Hands on experience with diagnosing, troubleshooting, parts replacement for laptops, desktops, printers. Experience with iOS and Android devices, and mobile device management Working knowledge of Windows firewall and security fundamentals Experience with Service Desk ticketing system Knowledge And Skills Excellent customer service skills, responsiveness. Excellent attention to detail. Excellent communications skills, capable to communicate over the phone or email and explain instructions and guide a person through repair steps. Positive attitude. Ability to organize frequently changing and varied tasks and assignments. Ability to work under little supervision. Eager to learn and expand knowledge. Excellent communication (oral and written) and interpersonal skills. Language Skills Fluency in English required. Computer Skills Microsoft Windows, Microsoft office products: Word, Excel, Visio. Ability to use MS productivity tools. WORKING HOURS This is a shift-based position with working hours from 1:00 PM to 10:00 PM Georgia time. The position may be offered on a full-time or part-time basis. Part-time options are available from 2:00 PM to 6:00 PM or 6:00 PM to 10:00 PM Georgia time. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Technical+Support+Administrator) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Administrator","description":"

a Career Advancing Financial Inclusion ABOUT FINCA IMPACT FINANCE FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities. FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity. Role Purpose Analysis and resolution of incidents and service inquiries from end-users, received through the corporate service desk platform (the primary communication tool), collaboration channels (such as: email, MS Teams) or in person, providing exceptional support and service while demonstrating the appropriate sense of urgency and priority. Installation, configuration and troubleshooting of endpoint hardware, including desktop and laptop computers, smart phones, tablets, thin clients, peripherals (printers, scanners etc.) and other specialized devices. Installation and troubleshooting of software applications and programs installed on endpoint devices, such as Operating System and required drivers, productivity tools, specialized applications and tools. Testing and implementation of endpoint software and hardware upgrades, updates, and system solutions approved by management and in coordination with third-party vendors, as required. Ensures that all workstations are performing at their best level, including antivirus scan, disk optimization, applications updates/upgrades, memory optimization, clearing browser cache and temporary files, etc. Keeps up to date with smart phones and other communication standards. Improves his/her skills in mobile devices setup and maintenance. Executes scheduled periodic computer hardware maintenance and servicing. Performs remote and hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications, as required. Maintains user accounts on networks and applications. Make sure proper permissions are established within the applications and the network operating systems. Provides first level support of all Active Directory incidents (e.g., user password resets, joining the domain, etc.) Provides first level support to office cabled LAN and Wi-Fi configuration, as well as internet access troubleshooting and ISP outage escalations. Monitors execution of automated backups, analyses and escalated incidents. Records, tracks, and documents the helpdesk request problem-solving process, and actions taken through the final resolution. Installs OS and applications updates, service packs, etc. ensuring that each computer has an up-to date record in the Inventory Database. Resolves known cybersecurity risks and incidents specific to endpoints (e.g., antivirus remediation's, installing updates and patches, etc.). Works with colleagues within Global IT, responsible for end-user and endpoint support services. Maintains a good working knowledge of advances in FINCA's most commonly used applications. Work to improve his/her knowledge in specific software used in FINCA. Job Requirements Qualifications A diploma in computer science, electrical engineering, or information technology. A degree in information technology or related field will be an added advantage but not a requirement. Any Microsoft certifications are an added advantage but not a requirement. Experience At least 2 years of experience in a technical support environment. Experience with the following products: Windows 10, SharePoint, MS Office, Office 365, Outlook, Teams, Antivirus products. Experience with Windows Deployment Services. User account/Group management in Active Directory. Working knowledge of Group Policy. Experience with troubleshooting basic network issues (DNS, DHCP, Proxy, VPN). A good understanding of Local Area Networks as well as Wi-Fi-setup. Hands on experience with diagnosing, troubleshooting, parts replacement for laptops, desktops, printers. Experience with iOS and Android devices, and mobile device management Working knowledge of Windows firewall and security fundamentals Experience with Service Desk ticketing system Knowledge And Skills Excellent customer service skills, responsiveness. Excellent attention to detail. Excellent communications skills, capable to communicate over the phone or email and explain instructions and guide a person through repair steps. Positive attitude. Ability to organize frequently changing and varied tasks and assignments. Ability to work under little supervision. Eager to learn and expand knowledge. Excellent communication (oral and written) and interpersonal skills. Language Skills Fluency in English required. Computer Skills Microsoft Windows, Microsoft office products: Word, Excel, Visio. Ability to use MS productivity tools. WORKING HOURS This is a shift-based position with working hours from 1:00 PM to 10:00 PM Georgia time. The position may be offered on a full-time or part-time basis. Part-time options are available from 2:00 PM to 6:00 PM or 6:00 PM to 10:00 PM Georgia time.

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