--- title: Technical Support Specialist at Akhali Kselebi description: Company Description Akhali Kselebi Ltd is a private electronic communications network operator based in Georgia, founded in 1996. The company collaborates with leading communications organizations wor --- # Technical Support Specialist **Company:** Akhali Kselebi **Location:** Tbilisi, Georgia **Posted:** 2026-08-19 **Apply by:** 2026-10-03 **Tags:** support [Apply / View original posting](https://www.linkedin.com/jobs/view/4453403802) ## Job description Company Description Akhali Kselebi Ltd is a private electronic communications network operator based in Georgia, founded in 1996. The company collaborates with leading communications organizations worldwide and focuses on modernizing and advancing electronic communications. Its primary priority is delivering high-quality connections and a wide range of services to customers. Akhali Kselebi operates under corporate governance by a Supervisory Board and management. More than 700 employees contribute to the company’s growth and service excellence. Role Description The Technical Support Specialist role is a full-time remote position focused on providing timely and effective support to customers using Akhali Kselebi’s communication services and systems. The specialist will handle incoming support requests, analyze technical issues, perform diagnostics, and guide customers through troubleshooting steps to resolve connectivity and service-related problems. Daily tasks include documenting cases, escalating complex issues to appropriate teams, monitoring service performance, and following up with customers to ensure resolution and satisfaction. The role also involves collaborating with internal teams to improve support processes, contributing to knowledge base articles, and identifying recurring issues to help drive service improvements. Qualifications Strong technical support skills, including familiarity with electronic communications networks and related technologies. Analytical skills to diagnose issues, interpret logs or error messages, and identify root causes efficiently. Customer support skills to handle inquiries professionally, manage expectations, and communicate solutions clearly. Troubleshooting abilities to systematically resolve connectivity, configuration, and performance problems. Focus on customer satisfaction, with a commitment to responsive service and continuous improvement. Excellent written and verbal communication skills in English; additional language skills are an asset. Ability to work independently in a remote environment, manage time effectively, and prioritize multiple requests. Experience with ticketing systems, remote support tools, and basic networking concepts (e.g., TCP/IP, routing) is preferred. Relevant technical education or certifications (e.g., in IT, telecommunications, networking) are beneficial. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Technical+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Specialist","description":"

Company Description Akhali Kselebi Ltd is a private electronic communications network operator based in Georgia, founded in 1996. The company collaborates with leading communications organizations worldwide and focuses on modernizing and advancing electronic communications. Its primary priority is delivering high-quality connections and a wide range of services to customers. Akhali Kselebi operates under corporate governance by a Supervisory Board and management. More than 700 employees contribute to the company’s growth and service excellence. Role Description The Technical Support Specialist role is a full-time remote position focused on providing timely and effective support to customers using Akhali Kselebi’s communication services and systems. The specialist will handle incoming support requests, analyze technical issues, perform diagnostics, and guide customers through troubleshooting steps to resolve connectivity and service-related problems. Daily tasks include documenting cases, escalating complex issues to appropriate teams, monitoring service performance, and following up with customers to ensure resolution and satisfaction. The role also involves collaborating with internal teams to improve support processes, contributing to knowledge base articles, and identifying recurring issues to help drive service improvements. Qualifications Strong technical support skills, including familiarity with electronic communications networks and related technologies. Analytical skills to diagnose issues, interpret logs or error messages, and identify root causes efficiently. Customer support skills to handle inquiries professionally, manage expectations, and communicate solutions clearly. Troubleshooting abilities to systematically resolve connectivity, configuration, and performance problems. Focus on customer satisfaction, with a commitment to responsive service and continuous improvement. Excellent written and verbal communication skills in English; additional language skills are an asset. Ability to work independently in a remote environment, manage time effectively, and prioritize multiple requests. Experience with ticketing systems, remote support tools, and basic networking concepts (e.g., TCP/IP, routing) is preferred. Relevant technical education or certifications (e.g., in IT, telecommunications, networking) are beneficial.

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