--- title: Technical Support Specialist at Keepz Payment System description: Company Description Keepz is a regulated fintech company providing enterprise-grade payment infrastructure to financial institutions, corporations, and high-growth businesses. Operating at the interse --- # Technical Support Specialist **Company:** Keepz Payment System **Location:** Tbilisi, Georgia **Posted:** 2026-11-11 **Apply by:** 2026-12-26 **Tags:** support [Apply / View original posting](https://www.linkedin.com/jobs/view/4468505836) ## Job description Company Description Keepz is a regulated fintech company providing enterprise-grade payment infrastructure to financial institutions, corporations, and high-growth businesses. Operating at the intersection of open banking and digital finance, Keepz helps organizations modernize payment operations while maintaining strict security, compliance, and scalability standards. Its platform supports traceable transactions, reliable integrations, and robust performance under real-world financial conditions. Core capabilities include open banking connectivity, automated payout solutions, instant transfers, acquiring services, and scalable digital payment and e-wallet solutions for institutional clients. Role Description The Technical Support Specialist is a full-time, hybrid role based in Tbilisi, with the flexibility to perform part of the work from home. This role is responsible for providing technical support to clients using Keepz’s payment systems, including diagnosing issues, resolving incidents, and guiding users through configuration and usage of the platform. The specialist will respond to support requests via email, chat, and phone, monitor system alerts, escalate complex problems to engineering teams, and document solutions in the internal knowledge base. Day-to-day tasks include troubleshooting connectivity and integration issues, analyzing transaction flows and error logs, supporting onboarding and implementation, and ensuring timely and clear communication with customers. The role also involves collaborating with product and operations teams to improve system reliability, customer experience, and support processes. Qualifications Strong Technical Support and Troubleshooting skills, with experience resolving software or systems-related issues. Customer Support and Customer Satisfaction focus, with the ability to handle inquiries professionally and maintain positive relationships. Analytical Skills for interpreting logs, transaction data, and system behavior to identify root causes and recommend solutions. Knowledge of fintech, payments, or banking systems is highly beneficial; experience with APIs or integrations is a plus. Clear written and verbal communication skills in English; additional language proficiency is an advantage. Ability to work effectively in a hybrid environment, manage multiple tickets, and prioritize tasks in a fast-paced setting. Relevant education in Computer Science, Information Technology, Engineering, or equivalent practical experience. Familiarity with ticketing systems, monitoring tools, and incident management practices is preferred. --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=Technical+Support+Specialist) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Specialist","description":"

Company Description Keepz is a regulated fintech company providing enterprise-grade payment infrastructure to financial institutions, corporations, and high-growth businesses. Operating at the intersection of open banking and digital finance, Keepz helps organizations modernize payment operations while maintaining strict security, compliance, and scalability standards. Its platform supports traceable transactions, reliable integrations, and robust performance under real-world financial conditions. Core capabilities include open banking connectivity, automated payout solutions, instant transfers, acquiring services, and scalable digital payment and e-wallet solutions for institutional clients. Role Description The Technical Support Specialist is a full-time, hybrid role based in Tbilisi, with the flexibility to perform part of the work from home. This role is responsible for providing technical support to clients using Keepz’s payment systems, including diagnosing issues, resolving incidents, and guiding users through configuration and usage of the platform. The specialist will respond to support requests via email, chat, and phone, monitor system alerts, escalate complex problems to engineering teams, and document solutions in the internal knowledge base. Day-to-day tasks include troubleshooting connectivity and integration issues, analyzing transaction flows and error logs, supporting onboarding and implementation, and ensuring timely and clear communication with customers. The role also involves collaborating with product and operations teams to improve system reliability, customer experience, and support processes. Qualifications Strong Technical Support and Troubleshooting skills, with experience resolving software or systems-related issues. Customer Support and Customer Satisfaction focus, with the ability to handle inquiries professionally and maintain positive relationships. Analytical Skills for interpreting logs, transaction data, and system behavior to identify root causes and recommend solutions. Knowledge of fintech, payments, or banking systems is highly beneficial; experience with APIs or integrations is a plus. Clear written and verbal communication skills in English; additional language proficiency is an advantage. Ability to work effectively in a hybrid environment, manage multiple tickets, and prioritize tasks in a fast-paced setting. Relevant education in Computer Science, Information Technology, Engineering, or equivalent practical experience. Familiarity with ticketing systems, monitoring tools, and incident management practices is preferred.

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