--- title: უმცროსი პირველი ხაზის მხარდაჭერის სპეციალისტი at SOFTSWISS description: SOFTSWISS is pleased to announce a vacancy for the position of First Line Support Specialist - Junior Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Sp --- # უმცროსი პირველი ხაზის მხარდაჭერის სპეციალისტი **Company:** SOFTSWISS **Location:** თბილისი **Posted:** 2026-08-07 **Apply by:** 2026-09-05 [Apply / View original posting](https://hr.ge/announcement/488069) ## Job description SOFTSWISS is pleased to announce a vacancy for the position of First Line Support Specialist - Junior Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values. Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment. Key responsibilities: Respond to inquiries and requests professionally and efficiently Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance Use internal tools and workflows effectively (training provided) Escalate complex or unresolved cases to the appropriate team with detailed documentation Maintain high quality and accuracy in all communications and task handling Handle a high volume of tasks efficiently while maintaining professionalism Work from our office in Tbilisi – mandatory Follow a shift schedule 2/2 (12-hour shifts with day/night alternation) Required Experience: English proficiency (B2 level or higher) Strong soft skills – patience, empathy, and problem-solving ability Excellent typing speed and ability to work efficiently with multiple software tools A team player with a strong sense of accountability Ability to ensure smooth processes and maintain high operational quality Nice to have: Prior experience in customer support Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events Interested candidates, please click the "Apply (On another website)" button.’ --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=%E1%83%A3%E1%83%9B%E1%83%AA%E1%83%A0%E1%83%9D%E1%83%A1%E1%83%98+%E1%83%9E%E1%83%98%E1%83%A0%E1%83%95%E1%83%94%E1%83%9A%E1%83%98+%E1%83%AE%E1%83%90%E1%83%96%E1%83%98%E1%83%A1+%E1%83%9B%E1%83%AE%E1%83%90%E1%83%A0%E1%83%93%E1%83%90%E1%83%AD%E1%83%94%E1%83%A0%E1%83%98%E1%83%A1+%E1%83%A1%E1%83%9E%E1%83%94%E1%83%AA%E1%83%98%E1%83%90%E1%83%9A%E1%83%98%E1%83%A1%E1%83%A2%E1%83%98) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"უმცროსი პირველი ხაზის მხარდაჭერის სპეციალისტი","description":"

SOFTSWISS is pleased to announce a vacancy for the position of First Line Support Specialist - Junior Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values. Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment. Key responsibilities: Respond to inquiries and requests professionally and efficiently Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance Use internal tools and workflows effectively (training provided) Escalate complex or unresolved cases to the appropriate team with detailed documentation Maintain high quality and accuracy in all communications and task handling Handle a high volume of tasks efficiently while maintaining professionalism Work from our office in Tbilisi – mandatory Follow a shift schedule 2/2 (12-hour shifts with day/night alternation) Required Experience: English proficiency (B2 level or higher) Strong soft skills – patience, empathy, and problem-solving ability Excellent typing speed and ability to work efficiently with multiple software tools A team player with a strong sense of accountability Ability to ensure smooth processes and maintain high operational quality Nice to have: Prior experience in customer support Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events Interested candidates, please click the \"Apply (On another website)\" button.’

","identifier":{"@type":"PropertyValue","name":"TechGeo","value":"488069"},"url":"https://techgeo.ge/job/umtsrosi-pirveli-khazis-mkhardacheris-spetsialisti-f18d945","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"თბილისი","addressCountry":"GE"}},"hiringOrganization":{"@type":"Organization","name":"SOFTSWISS"},"directApply":false,"datePosted":"2026-08-07","validThrough":"2026-09-05T23:59:59+04:00"} ```