--- title: VIP Account Manager (iGaming) at Confidential description: We are looking for an experienced Senior VIP Account Manager to join our VIP team. In this role you will manage a portfolio of high-value players, delivering a personalised and proactive service that --- # VIP Account Manager (iGaming) **Company:** Confidential **Location:** Georgia **Posted:** 2026-09-21 **Apply by:** 2026-11-05 [Apply / View original posting](https://www.linkedin.com/jobs/view/4469899532) ## Job description We are looking for an experienced Senior VIP Account Manager to join our VIP team. In this role you will manage a portfolio of high-value players, delivering a personalised and proactive service that drives retention, engagement, and long-term player value. You will act as a trusted point of contact for our most important clients and contribute to the overall success of the VIP programme. Key Responsibilities Player Relationship Management Build and maintain strong, long-term relationships with a portfolio of VIP players across assigned markets Deliver a personalised, high-touch service tailored to each player's preferences, behaviour, and value tier Proactively reach out to players to drive engagement, reactivation, and loyalty Handle and resolve escalated player issues promptly, ensuring a seamless experience at every touchpoint Retention & Revenue Monitor player activity and identify early signs of churn, declining deposits, or disengagement Design and execute tailored retention strategies including personalised offers, bonuses, and exclusive promotions Work towards individual KPIs including retention rate, player lifetime value (LTV), NGR, turnover, and reactivation targets Operational Excellence Maintain accurate and up-to-date player records, notes, and interaction history in the CRM system Prepare regular reports on portfolio performance and share player insights with the VIP Team Lead Ensure all activity is conducted in line with responsible gambling standards and regulatory requirements Support the onboarding of new VIP players and guide them through the programme Cross-functional Collaboration Work closely with CRM, Payments, Risk, Fraud, and Compliance teams to resolve player issues efficiently Provide feedback on player trends, product gaps, and promotional effectiveness to internal teams Support and mentor junior VIP Account Managers where needed, acting as a reference point within the team What We're Looking For Consistent experience in VIP account management, customer relations, or player retention within iGaming Proven track record of managing high-value player portfolios and consistently meeting retention KPIs Strong interpersonal and communication skills: you build trust naturally and handle difficult conversations with empathy Data-driven mindset: comfortable working with CRM tools, player data, and performance metrics Solid understanding of iGaming products (casino, sportsbook), bonus mechanics, and responsible gambling principles Experience working across multiple markets and player profiles Ability to work independently, prioritise effectively, and thrive in a fast-paced environment Proficient in CRM platforms and standard office tools; experience with FastTrack, Smartico, Optimove, or similar is a plus Fluent English; additional languages are an advantage --- 🔔 [Monitor similar jobs on Gurify](https://gurify.com/?utm_source=techgeo&utm_medium=jobboard&utm_campaign=monitor_similar&role=VIP+Account+Manager+%28iGaming%29) — get alerted when matching roles are posted in Georgia. ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"VIP Account Manager (iGaming)","description":"

We are looking for an experienced Senior VIP Account Manager to join our VIP team. In this role you will manage a portfolio of high-value players, delivering a personalised and proactive service that drives retention, engagement, and long-term player value. You will act as a trusted point of contact for our most important clients and contribute to the overall success of the VIP programme. Key Responsibilities Player Relationship Management Build and maintain strong, long-term relationships with a portfolio of VIP players across assigned markets Deliver a personalised, high-touch service tailored to each player's preferences, behaviour, and value tier Proactively reach out to players to drive engagement, reactivation, and loyalty Handle and resolve escalated player issues promptly, ensuring a seamless experience at every touchpoint Retention & Revenue Monitor player activity and identify early signs of churn, declining deposits, or disengagement Design and execute tailored retention strategies including personalised offers, bonuses, and exclusive promotions Work towards individual KPIs including retention rate, player lifetime value (LTV), NGR, turnover, and reactivation targets Operational Excellence Maintain accurate and up-to-date player records, notes, and interaction history in the CRM system Prepare regular reports on portfolio performance and share player insights with the VIP Team Lead Ensure all activity is conducted in line with responsible gambling standards and regulatory requirements Support the onboarding of new VIP players and guide them through the programme Cross-functional Collaboration Work closely with CRM, Payments, Risk, Fraud, and Compliance teams to resolve player issues efficiently Provide feedback on player trends, product gaps, and promotional effectiveness to internal teams Support and mentor junior VIP Account Managers where needed, acting as a reference point within the team What We're Looking For Consistent experience in VIP account management, customer relations, or player retention within iGaming Proven track record of managing high-value player portfolios and consistently meeting retention KPIs Strong interpersonal and communication skills: you build trust naturally and handle difficult conversations with empathy Data-driven mindset: comfortable working with CRM tools, player data, and performance metrics Solid understanding of iGaming products (casino, sportsbook), bonus mechanics, and responsible gambling principles Experience working across multiple markets and player profiles Ability to work independently, prioritise effectively, and thrive in a fast-paced environment Proficient in CRM platforms and standard office tools; experience with FastTrack, Smartico, Optimove, or similar is a plus Fluent English; additional languages are an advantage

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